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Report: #1173445

Complaint Review: ScoreSense - Dallas Texas

  • Submitted:
  • Updated:
  • Reported By: Gail — Forest Hill Maryland
  • Author Not Confirmed What's this?
  • Why?
  • ScoreSense 4447 North Central Expressway Suite 110 PMB 406 Dallas , Texas USA

ScoreSense, One Technologies LP 4447 refused to refund my money, lied to, said I had access for trial membership 7 days, charged after only 6 days Dallas Texas

*UPDATE Employee: ScoreSense

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I went on the internet looking for company that provided free credit scores. I came upon freescoreonline.com. I signed up for the 7 day trial. I only wanted to see my credit scores briefly because I had just had some negative information removed from my report and I wanted to see how that affected my credit score. I new that I would have to cancel the 7 day trial within the 7 day period or I would be charged $29.95 per month and every month after that if I didn't cancel. I signed up on 8/18/14 so I new that I had to cancel by 8/25/14 to avoid being charged. I did just that. I called on 8/25/14 to cancel. I was told at that time that my trial had been cancelled. However, on the 26th my credit card was charged for $29.95. I called back in to ScoreSense and they proceeded to tell me that I had called on the 26th which was a day after the trial was cancelled. I told them that that was incorrect that I had cancelled on the 25th. The representative told me that she could not make the decision to refund my money that it had to be submitted to a board and they would make the decision either to approve or not the refund in 1-2 days. I did receive $1 refund which is what it cost to signup for the 7 day trial but never received an approval or denial of the $29.95. I called ScoreSense again and this representative told me that they were sorry but my refund had been denied and the reason that they gave me was that I called in too late to cancel. I told them the same story that I signed up on the 18th and called to cancel on the 25th which would make 7 days. They told me the same thing that they would submit a report to the board to see if it would be approved. They also asked if I had received an email stating that I had been denied. I told them that I had not received any emails so they sent me a denial email at that time. This company is ripping off people's hard earned money. The credit bureaus are bad enough by holding you hostage with there so called scores then when you try to better your scores you have companies like this with there fingers in the pie. I want my refund and I want it now.

This report was posted on Ripoff Report on 08/30/2014 03:37 PM and is a permanent record located here: https://www.ripoffreport.com/reports/scoresense/dallas-texas-75205/scoresense-one-technologies-lp-4447-refused-to-refund-my-money-lied-to-said-i-had-acce-1173445. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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#1 UPDATE Employee

ScoreSense

AUTHOR: ScoreSense - ()

POSTED: Wednesday, September 03, 2014

Hi,

 

We would like to help resolve this for you and if you would like to speak with someone directly, please contact our Customer Care team at 877-335-6823 to address your concerns.  Our agents are available during the following hours:

 

Monday through Friday, 8AM to 5PM CST

 

We look forward to assisting you.

 

Thank you,

ScoreSense

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