Scoresense Charged my wife for credit report and credit monitoring we never received and which she never requested. We didn't realize this was going on until almost a year later, and when we requested a refund, they only offered to refund one month ,$29.95, plus one dollar. Internet

My wife and I share a Citibank credit card. I take care of the payments. On the May 2014 invoice I saw a charge I did not recognize; neither did my wife.  I called the company, Scoresense, and was told that it was for credit monitoring and credit reports and that my wife had signed up almost a year ago.  They admitted that she had not used it.  

My wife never ordered the service and never received any emails or any communications from this company.  I requested a refund, but the company only authorized one month ($29.95) for April plus one dollar for July.  The company denied the request because "you requested the refund after your communicated billing date."  Leaving aside the ungrammatical construction of that sentence, it is true that I missed the previous charges, but that should not entitle Scoresense to keep its ill-gotten gains.  Besides, neither my wife or I ever requested its services.  

I suspect what happened is that we received a communication stating that our credit card company's records had been compromised, offering free credit reporting and monitoring as compensation for one year, and we accepted that.  But I have no idea how Scoresense obtained our credit card information to begin with.

Both in my attempts to obtain a refund, and later in an attempt to communicate with Scoresense's legal department, I have met with nothing but obstructionism and sleaze.  As I am a lawyer, I am considering a class action lawsuit, because this company is obviously a scam.  I found other complaints after a Google search.