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Report: #1148340

Complaint Review: Scoresense - Internet

  • Submitted:
  • Updated:
  • Reported By: Dulcey — Lombard Illinois
  • Author Not Confirmed What's this?
  • Why?
  • Scoresense Internet USA

Scoresense Fraudulent billing, charged credit card without adequate warning Dallas Texas internet

*Author of original report: Scoresense

*UPDATE Employee: ScoreSense

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I signed up for a free credit report with scoresense.  They said you had to provide credit card information and would charge $1.  I had no idea there was any kind of ongoing service associated with scoresense.  I did receive an email thanking me for signing up.  I did not see the notification in the email saying that I would be charged $29.95 if I did not respond and cancel the service within 7 days.

 

I called after I saw the charge on my credit card like so many other people that have reported this company.  It was 2 weeks after the initial contact with  scoresense.  A nice gentleman on the phone said he would take the $1 off my credit card and would ask for the $29.95 credit back to my card.  I received an email from customer service today saying that I was denied because I was outside of the time period for cancellation this month.  

 

It was not obvious when I signed up for the credit report that there were going to be other charges or services.  This company uses fraudulent practices and they should be shut down.  I wonder if their whole company model is based on getting that first and subsequent charge from customer after customer--until they realize that they are being charged.

 

This should be reported to the Better Business Bureau.

 

 

This report was posted on Ripoff Report on 05/20/2014 03:54 PM and is a permanent record located here: https://www.ripoffreport.com/reports/scoresense/internet/scoresense-fraudulent-billing-charged-credit-card-without-adequate-warning-dallas-texas-1148340. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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REBUTTALS & REPLIES:
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#2 Author of original report

Scoresense

AUTHOR: Dulcey - ()

POSTED: Thursday, May 22, 2014

I received an email from Scoresense today stating that they have approved my request for the refund of $29.95.

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#1 UPDATE Employee

ScoreSense

AUTHOR: ScoreSense - ()

POSTED: Thursday, May 22, 2014

Hi,

We would like to help resolve this for you and if you would like to speak with someone directly, please contact our Customer Care team at 877-335-6823 to address your concerns.  Our agents are available during the following hours:

Monday through Friday, 8AM to 5PM CST

We look forward to assisting you.

 

Thank you,

ScoreSense

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