Sears Home Improvement Installers are not sears Emplyees , Internet

The latest is "WE FAILED THE ELECTRICAL INSPECTION" not on one issue but 3, on our Central Air Install. It doesn't get any better. Hollywood couldn't script a funnier scenario.



It just keeps getting stranger. How could one simple job have so many problems....Its easy if you let Sears Home Improvement do the job...DO NOT LET SEARS HOME IMPROVEMENT NEAR YOUR HOUSE.



BUYER BEWARE....

JOE

Thi story gets more bazaar as we go along. I spoke with a Sears Social Media Representative about my frustration and their incompetent installers...

To make a long story short Sears offered me $100 Sears gift card to make this Internet attack go away.

All they did was infuriate me more. I asked the Rep if a $100 gift card would appease her if she were in my shoes, she said no. That being said why should I accept it..

THE ATTACK CONTINUES, I WILL HAVE SEARS HOME IMPROVEMENT ALL OVER THE INTERNET WITH MY STORY OF IMCOPETENCE AND MISS HANDLING. MORE TO COME......

Here's an update for you on my ongoing Internet Attack against Sears Home Improvement. I've filed a formal complaint with the FTC. I've put my story on 5 web sites, so far, some of which are this one and (((ROR REDACTED))). I've also isolated another 7-8 more sites and will put this complaint on all of them in time.

To update you on Sears HI, apparently Sears has a Social Media Department for cases like mine but to this date I have only received 3 e mails from them (no calls) and a copy of 1 internal e mail to their TEAM. Read below, here's a couple of the e mails and the TEAM one. Its IRONIC no one from Sears has picked up the phone and called me (they have all my contact info). The kicker is I'm in Real Estate in Northern NJ and capable of costing them a lot of business in the are

Team,

We contacted the customer via email at
(((ROR REDACTED))) as requested at 10:04 AM Central Standard Time. I offered our assistance with his Central Air Conditioner
concerns.  We provided our contact information, office hours and case number, 3645455.  We will follow-up with the customer in 24 hours to check for a response.

<mailto:searscares@searshc.com>

<mailto:searscares@searshc.com>

Thank you,

Tricia B.
Social Media Support - Senior Case Manager

Phone: 800-573-8431

Email: smsupport@searshc.com

Hours: Monday - Friday 8:00 AM -

7:00 PM (CST)

_______________________________

From: Social Media Support

Sent: Fri 6/17/2011 10:04 AM

To: San Angelo, Joseph

Subject: SM

Support / Radian6 / Joseph San Angelo / Central AC/TB

Dear Mr. San Angelo,

Thank you for responding. Again, I am sorry to hear you had an unsatisfactory experience with Sears, and I am ready to help find a
solution that meets your needs. My name is Tricia and I have been assigned your case. Please provide me more details on your issue. You can call me directly at 888/266-4043 Ext 19, you can also e-mail me at smsupport@searshc.com <mailto:searscares@searshc.com>  if you prefer.

I look forward to helping you soon,

<mailto:searscares@searshc.com>

<mailto:searscares@searshc.com>

Thank you,
Tricia




B.



Social Media Support - Senior Case Manager

Phone: 800-573-8431

Email: smsupport@searshc.com

Hours: Monday - Friday 8:00 AM -

7:00 PM (CST)

Obviously they want me to pick up the phone and call them, I'm the injured party here. It's up to them to contact me and try to resolve my bitterness and anger over the whole mess.

  CLICK here to see why Rip-off Report, as a matter of policy, deleted either a phone number, link or e-mail address from this Report.

My suggestion:

NEVER under any circumstances purchase a system from Sears, Home Depot, Lowes or any other BOX STORES. They all use independent installers who get paid FAR BELOW industry standard rates.

Dear Joe-Elmwood Park New Jersey:

My name is Susan and Im part of the Sears Cares Escalations team. I saw this comment and I wanted to reach out to you to see if we could be of assistance. My team handles Internet related complaints as well as complaints that come to the executive branch and we are interested in taking over the handling of this issue or at the very least monitoring the progress of the current resolution. We need to make sure that everything that can be done is being done on your behalf.

At your convenience, please contact my office via email at smsupport@searshc.com so we can help. In the email, please provide a contact phone number and the phone number the freezer was purchased under (if different than the contact phone number) and we will call you directly. Also, in your email, please provide the screen name (Joe-Elmwood Park New Jersey) you used to post on this site, for reference to your issue, and we do look forward to talking to you soon.
 
Thank you,

Susan R.
Social Media Moderator
Sears Social Media Support

The contractor, the guy who is actually going to do the work tells you IT'S NOT GONNA WORK, but the salesman, who isn't gonna do the work tell you it will work. Who are you gonna believe? I suspect you're gonna have nothing but problems from this mess in the future. Good luck.

Hey James.

Why is it when ever I go into a kmart store (you guys), which really isn't that often, they only have ONE register open?  With a huge line.

How tight can a company be?

Awaiting your helpful response...

To Joe Elmwood Park,
 
I'm so sorry for the multiple issues surrounding this negative experience with Sears Home Services. I especially regret the way it affected you, your family, and your guest over Memorial Day weekend. My name is James and I am part of the Social Media Support Escalations team at Sears and we would like to help resolve any unresolved issues involving this service and address any other concerns you might have.  At your convenience, please contact our office at smsupport@searshc.com. Please send us an email providing a contact phone number and the phone number the air conditioner was purchased under (if different than the contact phone number) and we will call you directly. Also, in your email please provide the screen name (Joe Elmwood Park) for reference to your issue and we do look forward to talking to you soon.
 
Thank you,
James H.
Social Media Moderator
Sears Social Media Support