Complaint Review: Sears Home Improvement - winter park Florida
- Sears Home Improvement 3825 Forsyth Rd winter park, Florida United States of America
- Phone: 8006591179
- Web:
- Category: Financial Services
Sears Home Improvement misled from day of sale to terms of bill winter park, Florida
*Author of original report: sears home improvement
*Consumer Comment: Dear Pearl Blossom...
*Consumer Comment: THE POINT
*Author of original report: response
*Consumer Comment: Call Anybody You Want...They Will Laugh!
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One year ago two men from Sears Home Improvement came to talk to me about replacement windows. I needed professionals as I am a single parent who had just bought a foreclosure with broken and leaking old windows. After a two hour high pressure pitch late in the evening, I agreed to replace all 8 windows and a patio door at $10,000.
They said they would get me the best deal on financing and would run it through several agencies. I never filled out an application; he asked me some pertinent information and phoned it in. With my paycheck stub in his hand I believe he may have gave a false annual income. He said he secured a deal with no interest and no payments for 1 year. When I asked about a payment he said I was looking to pay "at least" $150.00 a month.
When I received the first bill even though I did not yet have to pay I called to find out what the payment would be and was told I was looking at about $240.00. This was higher than I planned but I dealt with it.
Last month when they bill actually came due my payment was $377.00! When I called to ask for a reduction interest I was denied and also informed that during my 12 months of not having to pay they had also raised my rate.
Scraping the pantry and not buying the usual groceries I made a payment of $380.00 and have not been able to sleep wondering how to come up with this money. My new bill arrived yesterday and the new payment is $390.00! $263.00 went to interest and I am now over my credit limit even though I have not purchased anything and I paid on time!
They are going to force me into bankruptcy. I have kids and cannot afford this on a $2100.00 income.....of which $1000.00 goes to mortgage payment.
I called them again and was rejected again. I plan on contacting consumer affairs, David Horowitz, Clark Howard, my local news consumer affairs, The Better Business Bureau. I will also make a Youtube video so that maybe I can save other people from doing business with Sears Home Improvement. Go to Lowes and do it yourself!
I will also blog this on my Facebook and do a google search to mention this wherever Sears comes up on the internet. Hopefully my misfortune will help another!
This report was posted on Ripoff Report on 12/13/2009 03:35 PM and is a permanent record located here: https://www.ripoffreport.com/reports/sears-home-improvement/winter-park-florida-32792/sears-home-improvement-misled-from-day-of-sale-to-terms-of-bill-winter-park-florida-538717. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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#5 Author of original report
sears home improvement
AUTHOR: cma - (United States of America)
SUBMITTED: Friday, December 25, 2009
Well, Sears came through,,,understood how things went and have lowered my interest rate and made this affordable again!
Don't know if I am supposed to use full names so I will just say thank you for listening, researching, understanding what went wrong and escalating it to the proverbial "win-win" outcome.
And no Jim, they never laughed after they saw the facts, reviewed how it all went down and agreed it was worthy of changing the terms.
Thank you Sears.

#4 Consumer Comment
Dear Pearl Blossom...
AUTHOR: Jim - (USA)
SUBMITTED: Sunday, December 20, 2009
You're exactly right! I am a nice guy! I could have told you what you wanted to hear...I could have stroked you and invoked pity on you...I could have been much less than honest with you so that I could be so-o-o-o nice and cute in my response.
I am a nice guy because I hopefully directed your attention and maybe a few others, to NOT take these types of contractual proceedings lightly! All of us need to read and understand every word of every contract we sign! To obligate oneself to legally binding financial terms and conditions WITHOUT knowing what these terms and conditions are is nothing more than defying common sense! In your posting, it was clear you did not know what the contract said. This is absolutely amazing! If you read the contract, BEFORE you signed it, then you would have the opportunity to back out of the deal.

#3 Consumer Comment
THE POINT
AUTHOR: JandJMommie - (USA)
SUBMITTED: Wednesday, December 16, 2009
the point Jim is making is to always know what you sign. Did Sears take advantage of you? HELL YES! You could have done the work yourself (which I am doing right now) for 50.00 a window. I found awesome, almost new windows at my local habitat for humanity store for 50.00 a piece. Doing the work myself so for the 9 windows I had to replace i am only paying 450.00. BUT you could have avoided this by reading the contract. If you have a loan there has to be a contract. Read it and see what the payment are to be. Hopefully they didn't do it as a second mortgage against your house ( which they probably did). Good luck and happy holidays!

#2 Author of original report
response
AUTHOR: cma - (United States of America)
SUBMITTED: Tuesday, December 15, 2009
Wow Jim...you are such a nice guy.....
Re-read the letter, it says they told me my payments would be at least $150.00; I didn't take that to mean over double that amount. Please realize I gave a summary, of course it was much more involved.
All I am doing is warning people to obviously be mush more careful than I was when they enter into these deals. These guys talk fast, double-talk even faster, fold papers so you don't read them all, do not heed when you tell them what you have to work with, saw a single female as shark bait and ran over me. They have one goal and that is to make the sale...after that, they could care less if you pay, don't pay or go bankrupt.
By the way, how long have you worked for Sears????

#1 Consumer Comment
Call Anybody You Want...They Will Laugh!
AUTHOR: Jim - (USA)
SUBMITTED: Monday, December 14, 2009
Did you sign a contract which clearly spelled out the terms of this deal? Apparently you didn't! Amazing! You said the salesman said the payments were above $150. What EXACTLY did the contract say? You don't know, do you? You never saw or read a contract and now you're surprised? You fully admitted to NOT filling out a credit application. Didn't you have the least bit of concern about that? If you didn't sign a contract, then how are you obligated to pay anything?
There is something here which either you aren't telling us. You bought a foreclosure, you say. Did you sign a contract? You entered into a financing deal with the windows job. Again, WHERE IS THE CONTRACT?????


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