Sears Outlet Sears NEW ITEMS BREAKING DOWN ALMOST INSTANTLY Elgin Illinois

We spent $1695.83 on a washer/dryer... assuming they'd be in perfect condition and would last us for some time due to the fact they were new, Whirlpool, and high efficiency. From day one, we've had nothing but a bad experience. First, upon delivery, the washer didn't want to run hot water, and the dryer wasn't blowing hot air. Somehow the washer managed to fix itself, and after having my fiance and the installation guys play around with the dryer, it started to work. Then we noticed something that looked like permanent dirt in the bottom of the washer, along the edges of it.

At this point, we'd only used it once. It's been 6 months, and the stuff is still there. We took pictures of it the first time we noticed it. The dryer also came without the feet the day it was delivered, so every time we used it, it moved. Then our towels started ripping because they would get caught on the plastic part that covers the lint holder. A technician came out to fix that issue, and to install the feet. Yesterday the rubber circle which goes around the window on the dryer door fell off while the dryer was in use, got tangled within our clothes, stretched itself and my shirt out, and now the dryer won't dry without saying "check vent" along with the hot air escaping.

I already put in a service call, but the earliest they can come is Saturday. It's Wednesday today. I have two little kids, laundry that's piling up, and I have to wait till Saturday until I can use my dryer. NONE of this is acceptable. We did not waste almost $1700 on BRAND NEW units to have two service calls needed within 6 months of purchase. If that had been the case, I would have taken my parent's 10 year old washer/dryer for free... units that have never needed any repairs during the last decade. I called the Elgin Sears Outlet store and spoke to Scott, the assistant manager, who just repeated the same thing over and over again.

He's sorry for my troubles, the service tech will come out and fix the issue (free for now, but what happens after the year is up and we have to start paying for them to come out here?), and there's nothing else he can do because we didn't purchase the extended warranty. I DON'T CARE IF WE DIDN'T PURCHASE THE WARRANTY. Not only did we get machines which have given us trouble from the start, but they've also ruined some towels and a shirt. I can't comprehend how a company can sell items like this, and then just offer a bogus apology and a simple "our tech will fix it" answer, then expect the customer to go about their business.