Sears Sears Outlet Nashville, TN SEARS DOES NOT HONOR THEIR OWN WARANTY! BUYER BEWARE! My name is Shannon Gould. This is the first time I have written to a corporate office regarding buyer's remorse but I felt it was important enough to take the time to do so. I can't imagine Sears Corporate leaders would condone this kind of customer service. Your stores are managed in a deceptive and frustrating manner. You have lost my family as a loyal personal and business customer of 17 years. The following outlines our ridiculous experience with Sears: BUYER BEWARE! SAVE YOURSELF the headache and DON'T BUY from Sears! Purchased two mattress sets a Sears Outlet. Tried to use warranty as TWO mattresses are defective. Got the run around from sears for 3 MONTHS! Today
I was told mattress has NO WARRANTY because everything at Sears Outlet is clearance and has no warranty. We even purchased TWO BOX SPRINGS to go with the mattresses as that was the "ONLY WAY MATTRESSES would be covered under WARRANTY!" Called Sears corporate and was told by KIRSTEN #252500 this "is not true unless Outlet can prove you bought on clearance and your receipt does not indicate this," and we have full manufacturers warranty. Our mattresses were not bought on clearance. KIRSTEN said we had to go through "Store Manager Jerry" and Outlet Store MANAGER JERRY #851 explained that ALL SEARS OUTLET PURCHASES have a 60 day "RETURN POLICY" and that "NO WARRANTY IS HONORED" (!!) and "Sorry for your inconvenience." NOTHING on receipt says we void our manufacturers warranty. Sealy has a specific department that deals with Sears Sealy defects- they send you back to the outlet where purchased! Have PURCHASED COUNTLESS APPLIANCES through them for RENTAL PROPERTIES over the years- NEVER AGAIN. Have been lied to and mislead by Sears mattress returns and we will not be doing business with Sears again after this experience. We should have read other peoples complaints and never purchased with them! CANCELING SEARS CREDIT CARD and NEVER PURCHASING with them again! Nashville Nationwide