Select Home Warranty Shoddy service and broken promises mahwah New Jersey

I have managed rental properties for many years and have dealt with countless firms and service providers.  Select Home Warranty is by far the worst company with which I have had the misfortune to have known. Whether it is the salespeople, the customer service reps, the contractors, or the management, I experienced incident after incident where they provided shoddy service and/or failed to live up to their promises. It finally got to the point that I was so frustrated that I cancelled my policies. SHW again lived up to its history of disappointing even in this simple procedure of cancellation/refund.  I started trying to cancel in January and, even with involvement from the Better Business Bureau, four months later I am still waiting for a check.

  Since I had several policies, I was probably in the unfortunate position to have to deal with SHW more frequently than the average policy holder - and because of this I became aware of several of their questionable practices.  Some examples: (1) they claim to have a high customer approval rating. Sounds impressive until you discover that on the rare occasion you have an issue that is taken care of without a hitch, they send you a survey asking you to rate them, in exchange for which they will give you a free extension of your policy - when you have a problem in getting service, no such survey is sent. (2) If threaten to cancel or express dissatisfaction with an incident they will "escalate" your issue at which time a "supervisor" assures you that he will "personally" handle your account from that point on and that you can contact him directly.

  On one occasion I accepted this assurance but did not receive a response when I emailed him the next day.  After finally reaching him by phone he said that my email must have gone to spam or was lost because he gets so many - and then could not recall who I was even when finally he had promised to personally deal with my issues less than 24 hours earlier. (3) a SHW service provider came to see why there was no electricity to a room in the basement.  He said that it was because the wiring was not up to code and that the wall board would have to be torn out to make the repairs - none of which SHW would cover. 

I called the contractor who had done the remodeling in question.  He told me that at the time the work was done, it was up to code.  He found that the problem was caused by a faulty GFI in another part of the house and replaced this.  However, SHW would not pay for his fee.   I could go on ..... but these few examples should be sufficient to warn consumers to think carefully before buying a SHW policy.