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Report: #481884

Complaint Review: Selectcare Benefits Network - SCBN - Austin Texas

  • Submitted:
  • Updated:
  • Reported By: thoughtiwassmarterthanthis — bothell Virginia USA
  • Author Not Confirmed What's this?
  • Why?
  • Selectcare Benefits Network - SCBN P.O. Box 140766 Austin, Texas United States of America

Selectcare Benefits Network - SCBN Told that $40.00 was for 3 months supply of 2 perscriptions, not $40.00 per month. Supervisors only take messages not phone calls. bothell, Washington

*UPDATE Employee: Hello Bothell VA,

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I am an unemployed and uninsured senior citizen. Found this perscription advocate, SCBN on the internet. 


The sales person said that there was a one time fee to cover administrative costs and that my 2 perscriptions would cost $40.00 for a 3 month supply, not $40.00 per month.  I noticed this while reading the fine points and that they also take the money right out of my account every month. 


I knew that I had heard the sales person on the phone correctly because I wrote it down 3 times and I asked in everyway imaginable to make sure of the details.  Worked for an insurance company in the past and know how they can omit information so I was very careful. (quit the company because of practices just like this.)


Tried to call right away but was told that I had to leave a message and someone would call me by the next day.  Asked to speak to a supervisor.  Supervisors do not take phone calls, only messages.  Yikes! SCAM!


I lose $90.00.  A lot of money to me.  If you don't block your account it could have been a lot more. 


I thought I was being proactive.  Should have done some research.


 


 


 


 

This report was posted on Ripoff Report on 08/18/2009 01:45 PM and is a permanent record located here: https://www.ripoffreport.com/reports/selectcare-benefits-network-scbn/austin-texas-78714/selectcare-benefits-network-scbn-told-that-4000-was-for-3-months-supply-of-2-perscript-481884. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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REBUTTALS & REPLIES:
0Author
1Consumer
0Employee/Owner

#1 UPDATE Employee

Hello Bothell VA,

AUTHOR: Brad @ SelectCare Benefits Network - (U.S.A.)

POSTED: Sunday, January 10, 2010

Thank you for bringing this matter to our attention. I have looked through our records and we can not find any member in Bothell, VA around the time of your complaint and you did not give a name. As a result, I can not offer you a solution without specific details in the customer records about your case.

If you would like to contact me directly, please feel free to call me at 512-406-5057. We can see if we can find a resolution to your situation.



 



Sincerely,

Brad Williams
SCBN Customer Care Manager
512-406-5057
Brad_Williams@SCBN.org
www.SCBN.org



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