Complaint Review: ShopRTACabinets.com
ShopRTACabinets.com Shop RTA Cabinets, Inc.,Cabinets Direct,In Stock Cabinets,World Mark Cabinets This company takes $ directly from your bank account, but provides no product or refund. Elk Grove Village ,Chicago area, Illinois
*Consumer Comment: ALL A SCAM
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I ordered kitchen cabinets from ShopRTACabints.com on 5/26/14 and paid just under $6000. Their website looked good with great customer ratings. They do not take credit cards but only direct bank account payments (this should have raised a red flag for me). The website promises delivery of product in 2-5 weeks.
Of course the cabinets were not delivered in that time and it was almost impossible to reach anyone there to ask for status updates (we have placed upwards of 20 phone calls to the company, but someone named "Charmaine" has only answered 1 time). They responded to our email messages in telling us twice (2 weeks apart) that our cabinets would ship out the "next week", and once they even responded that the cabinets had already shipped. None of that was true.
Eventually we cancelled our order on 8/12/2014, through our attorney, but they never even responded that they recieved our cancellation until I complained to the Chicago area BBB (btw, check out the complaints on the BBB for Shop RTA Cabinets and it's affiliated companies Cabinets Direct and In Stock Cabinets, all of them are graded F for similar issues). The message from Shop RTA Cabinets, via the BBB, was that we would receive our refund within 30 days, as promised on their website. That, of course, never came. When we complained again through the BBB, they vaguely responded that our refund would be sent "ASAP". We responded that we wanted a date the refund would be sent, and they never responded to us or the BBB about this again.
It is now 10/30/2014 and we have yet to recieve a refund. I see that they have closed down their Houzz.com profile, probably due to the negative reviews they were receiving. Oh, and those high reviews on their website and Facebook page? Guess what, there is absolutely no way to review this company on either site. Seems fraudulent, right? Also, it appears on the BBB website that that whoever owns the business (appears to be someone named Frank LaMark) keeps opening new, affiliated companies in the Chicago area (my guess is that this is to try to outrun their bad reputation). So look out for Shop RTA Cabinets, Cabinets Direct, In Stock Cabinets, and World Mark Cabinetry.
This report was posted on Ripoff Report on 10/30/2014 01:44 PM and is a permanent record located here: https://www.ripoffreport.com/reports/shoprtacabinetscom/elk-grove-village-illinois-60007-6504/shoprtacabinetscom-shop-rta-cabinets-inccabinets-directin-stock-cabinetsworld-mark-1185890. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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