Complaint Review: Shop RTA Cabinets - Franklin Park Illinois
Shop RTA Cabinets shoprtacabinets.com Shop RTA is a Scam Franklin Park Illinois
*Consumer Comment: Chase PDF of Refund
*Author of original report: Got Our Cabinets But it Was a Horrible Experience
*UPDATE Employee: ***Update from Company***
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On 5/7/14 I ordered our cabinets through Frank by electronic check. Shop RTA does not take credit cards "in order to pass the savings along to the consumer". The 2-5 week delivery was a bit long but the cabinets were pretty and affordable. The week before the 5 week promised delivery date we tore out part of our kitchen to get ready for delivery. 5 weeks came and went. I contacted Shop RTA by phone and email starting 6/13/14 every business day. Their voice mail claimed that they would contact you within one business day. To this day 8/5/14 they have never returned a call. Now their voice mail claims that they will handle all correspondence by email. On 6/18/18 I sent an email saying that I would be getting a hold of the BBB if I did not hear from them.
Shop RTA them contacted me by email and said that they didn't have our lower cabinets but could seems our uppers. I suggested they substitute another cream maple cabinet and I was told that was unacceptable to them because it was 3x as much and that they could send me a refund. I replied that was fine, when could I expect my refund? Shop RTA did not reply to any of my emails until the Chicago area BBB intervened. On 6/26/14 Shop RTA responded to my BBB complaint by saying they would send out our refund on 7/7/14 and to "allow ample time for delivery". Two weeks passedwithout a refund. Again, the BBB requested a refund (on 7/22/14) and a date it was or would be sent. Shop RTA sent an email with a pdf Chase Online Schedule a Payment with a Send by date of 7/23/14 and a deliver by date of 7/30/14. It was obviously a fake because we still have not received our refund.
Shop RTA will not answer my emails and has not responded to the BBB request for a response. They are obviously running a scam. If you are tempted to purchase cabinets through Shop RTA Cabinets please do yourself a favor and check the Chicago area BBB. Shop RTA has earned itself an "F" and the other complaints sound just like mine.
This report was posted on Ripoff Report on 08/05/2014 09:30 AM and is a permanent record located here: https://www.ripoffreport.com/reports/shop-rta-cabinets/franklin-park-illinois-60131-1105/shop-rta-cabinets-shoprtacabinetscom-shop-rta-is-a-scam-franklin-park-illinois-1167509. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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