Complaint Review: shop rta cabinets - Chicago Illinois
shop rta cabinets Scam Chicago Illinois
This 'company' advertises on tv, it has very persuasive customer videos and photos but all is not what it seems.
On 3/13/15 I ordered and paid for cabinets from this company, they do not accept credit cards or checks (to keep costs down) so I paid via bank draft.
I was informed my order should ship within 2-4 weeks. 4 weeks later I tried to contact the company regarding delivery.
The phone has a recorded message that tells you to email customer service.
Email is met with auto response.
I have had a reply from Heather Bertucci in their customer service dept. I was informed that my cabinets would ship in 2-8 weeks.
The next reply I received was after I had made a complaint to the Chicago area BBB, check them out, this business has an F rating and is the subject of a lawsuit from the Illinois Attorney Generals office. http://www.illinoisattorneygeneral.gov/pressroom/2015_04/20150413.html
That reply stated they would ship my cabinets asap.
Today after sending 4 support tickets I received this reply:
[Yes we are behind in processing orders . If you would like to cancel that is not a problem. Please respond with your cancelation and we will do so and issue a refund]
I have replied requesting a full refund immediately, this was met with another automated message.
I am disappointed that this company continues to trade, advertise and take unsuspecting folks money and hide behind auto messages and the internet.
This report was posted on Ripoff Report on 05/08/2015 12:56 PM and is a permanent record located here: https://www.ripoffreport.com/reports/shop-rta-cabinets/chicago-illinois/shop-rta-cabinets-scam-chicago-illinois-1227783. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
If you would like to see more Rip-off Reports on this company/individual, search here:
Advertisers above have met our
strict standards for business conduct.