shop rta cabinets Scam Chicago Illinois

This 'company' advertises on tv, it has very persuasive customer videos and photos but all is not what it seems.

On 3/13/15 I ordered and paid for cabinets from this company, they do not accept credit cards or checks (to keep costs down) so I paid via bank draft.

I was informed my order should ship within 2-4 weeks.  4 weeks later I tried to contact the company regarding delivery. 

The phone has a recorded message that tells you to email customer service.

Email is met with auto response. 

I have had a reply from Heather Bertucci in their customer service dept.  I was informed that my cabinets would ship in 2-8 weeks.

The next reply I received was after I had made a complaint to the Chicago area BBB, check them out, this business has an F rating and is the subject of a lawsuit from the Illinois Attorney Generals office. http://www.illinoisattorneygeneral.gov/pressroom/2015_04/20150413.html

That reply stated they would ship my cabinets asap.

Today after sending 4 support tickets I received this reply:

[Yes we are behind in processing orders . If you would like to cancel that is not a problem. Please respond with your cancelation and we will do so and issue a refund]

I have replied requesting a full refund immediately, this was met with another automated message.

I am disappointed that this company continues to trade, advertise and take unsuspecting folks money and hide behind auto messages and the internet.