Simple Health never can reach them by phone. never received insurance cards. they take out the in 2 installments per month Internet

I was contacted by Simple Health last November for insurance for the up coming year.  I gave them all my information and a check for my first payment.  The money was taken out of my account in January.  after never receiving id cards I tried contacting them.  It took several days but I finally got ahold of them.  They said that they would send them but they never did.

The crazy part is they didn't tell me the name of the insurance company, and it didn't occur to me to ask until a few months later(after never getting the cards)I had to call them again when my doctor's office ask me the name of my insurance company, and I didn't know.  All I had was a phone number no names.  I got a hold of them again and they said they would e-mail me all the info I needed.  I never received anything.  I was never able to get ahold of them after that.  

I had a doctors appointment last week, so I went on line to try and fine some info about them, and that is when I came up on this rip off about them. Another thing that was crazy was that they took the money in 2 separate transactions, one for 130.85 and another one for 83.08. I'm retired and on a fixed income,that's a lot of money to me.

Please help me to either get my money back or to stop these people from doing this to somone else or to tell me what actions I need to take after contacting my bank. They took the money out on my debit card 

my e-mail adress  is altheafreeman436@yahoo.com