Simple Mobile Bad Provider , Internet

After reading several reviews pros and cons of the service i decided to give it a try. initially all was good. Problem 1. it doesnt work everywhere if you not near a t-mobile tower no service. Problem 2. No picture messages, tryed calling customer service and after 30 min got hung up on. so i ported my number back out after 2 weeks. I called and asked them to give me a new number and was told my account was closed i would have to buy a new sim card and purchase more min. Wait what i still have 2 weeks left on that card?? no they will not roll the time over. its gone. My advise if you live in a major city and dont travel outside of it much and you only want phone and text no photos or internet. go for it. otherwise stay away.