Sleepy's Mattress Sleepy's Medford New Jersey

To answer you no they did not. I would never recommend this mattress company to anyone unless I really didn't like them!!(lol) It took over 6wks just to get another mattress delivered and 2wks more to get the other mattress picked up from my house and right at the holidays. No one knew what the other one was doing. I had 3 different delivery trucks show up at my house at different times one actually tried to get more money from me! I had to settle for another mattress from this company which when I took the plastic off it smelled like cat piss! Oh and I don't have a CAT!! I"ve taken to use fabreeze to get rid of the smell somewhat! Then it took over 10 wks and several more phone calls to get the rest of my money refunded. They screwed up my credit , tried to make me pay interest on a mattress I no longer had, and gave me many sleepless nights!! Thier return policys are unfair and make sure you read ALL the fine print. After all this aggravation I wish I would've kept my old mattress and never stepped foot in the store. Honestly this company doesn't care about thier customers only the $$$$$$. Anyone considering buying from SLEEPYYS please research it, read the articles how sleepys already had to settle lawsuits cause of thier misleading practices. If I would have done that I wouldn't be in the mess I'm in.

To answer you no they did not. I would never recommend this mattress company to anyone unless I really didn't like them!!(lol) It took over 6wks just to get another mattress delivered and 2wks more to get the other mattress picked up from my house and right at the holidays. No one knew what the other one was doing. I had 3 different delivery trucks show up at my house at different times one actually tried to get more money from me! I had to settle for another mattress from this company which when I took the plastic off it smelled like cat piss! Oh and I don't have a CAT!! I"ve taken to use fabreeze to get rid of the smell somewhat! Then it took over 10 wks and several more phone calls to get the rest of my money refunded. They screwed up my credit , tried to make me pay interest on a mattress I no longer had, and gave me many sleepless nights!! Thier return policys are unfair and make sure you read ALL the fine print. After all this aggravation I wish I would've kept my old mattress and never stepped foot in the store. Honestly this company doesn't care about thier customers only the $$$$$$. Anyone considering buying from SLEEPYYS please research it, read the articles how sleepys already had to settle lawsuits cause of thier misleading practices. If I would have done that I wouldn't be in the mess I'm in.

To answer you no they did not. I would never recommend this mattress company to anyone unless I really didn't like them!!(lol) It took over 6wks just to get another mattress delivered and 2wks more to get the other mattress picked up from my house and right at the holidays. No one knew what the other one was doing. I had 3 different delivery trucks show up at my house at different times one actually tried to get more money from me! I had to settle for another mattress from this company which when I took the plastic off it smelled like cat piss! Oh and I don't have a CAT!! I"ve taken to use fabreeze to get rid of the smell somewhat! Then it took over 10 wks and several more phone calls to get the rest of my money refunded. They screwed up my credit , tried to make me pay interest on a mattress I no longer had, and gave me many sleepless nights!! Thier return policys are unfair and make sure you read ALL the fine print. After all this aggravation I wish I would've kept my old mattress and never stepped foot in the store. Honestly this company doesn't care about thier customers only the $$$$$$. Anyone considering buying from SLEEPYYS please research it, read the articles how sleepys already had to settle lawsuits cause of thier misleading practices. If I would have done that I wouldn't be in the mess I'm in.

To answer you no they did not. I would never recommend this mattress company to anyone unless I really didn't like them!!(lol) It took over 6wks just to get another mattress delivered and 2wks more to get the other mattress picked up from my house and right at the holidays. No one knew what the other one was doing. I had 3 different delivery trucks show up at my house at different times one actually tried to get more money from me! I had to settle for another mattress from this company which when I took the plastic off it smelled like cat piss! Oh and I don't have a CAT!! I"ve taken to use fabreeze to get rid of the smell somewhat! Then it took over 10 wks and several more phone calls to get the rest of my money refunded. They screwed up my credit , tried to make me pay interest on a mattress I no longer had, and gave me many sleepless nights!! Thier return policys are unfair and make sure you read ALL the fine print. After all this aggravation I wish I would've kept my old mattress and never stepped foot in the store. Honestly this company doesn't care about thier customers only the $$$$$$. Anyone considering buying from SLEEPYYS please research it, read the articles how sleepys already had to settle lawsuits cause of thier misleading practices. If I would have done that I wouldn't be in the mess I'm in.

I'm in the market and I am reviewing reports on local mattress companies that I have been shopping at and I am interested to find out more about this complaint. Did Sleepy's offer you appropriate assistance?

Well spoke to IRENEA from customer service at sleepy's and thought everything was taken care of, but again I was wrong. They never called to say they were going to deliver my replacement mattress until 15 min before coming to my house. THEN GUESS what???? They tried to recharge me as C.O.D and when I told the delivery people they were wrong I didn't owe anything else they told me I was WRONG!! I just was at the store last night 12/19/07 in Mt Holly and thought everything was straightened out. WOW what an experience! Horrible company and they never even credited my account either so nothings solved!!!!

Hello again,
I have checked our recent mail and we have not had any contact from you. If you would like to be assisted please dont hesitate to contact us at customerrelations@sleepys.com please provide your purchase information in the email

thank you

Melissa
Customer Relations

This company doesn't want to help.They want people to believe they're going to help you, but they DON"T!! I contacted this employee 5 days ago no answer. Don't let them fool you. DON'T BUY FROM SLEEPYS!!!!!!!

Good morning, my name is Melissa and I am a Customer Relations Representative at Sleepy's LLC It has been brought to our attention that you filed a complaint online and we would like to offer assistance to you. I understand this is a public website and ask that you contact me directly at customerrelations@sleepys.com and provide your account information so we may further address your situation.

We look forward to hearing from you, so we may expedite resolution to your situation.

Regards,

Melissa
Sleepy's LLC