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Report: #1162142

Complaint Review: Software Pros - Internet

  • Submitted:
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  • Reported By: Crosby Texas
  • Author Not Confirmed What's this?
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  • Software Pros Internet USA

Software Pros Computer Software SCAM Internet

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I thought I was purchasing 3 years of security from Avast for what seemed to be a good deal.  I believed that I was on the AVAST website since it looked exactly as it had when I did the free trial for the software.  I was instructed to log in with my email address to download the program that I thought I had just purchased and was then redirected to the Software Pros website.  Once I logged in with my email address I began to realize that something wasn't right.  I then looked under the Billing portion and emailed requesting a refund, and also called the phone number which gives the illusion that you will speak to a real human but is actually a ridiculous loop.  They responded to my voicemail by email telling me that since I logged into the membership I was not able to get a refund.  The amount charged to my account was for $99.98 which is not what I thought I was spending in the first place.  I did not download the software, and after getting no assistance from them I started looking into it further only to realize that the software that they were giving me to download was the FREE Avast trial not even 3 years worth of security which is what I agreed to buy.  They still refused to give me a refund even after I replied again with this new information.  I have since found numerous complaints of similar experiences that others have had on here, and only wish I had realized it sooner.  I have contacted my bank, filed a fraud charge for the amount, and cancelled my debit card as well.  I hope that with all of these complaints something is done about this crooked company!

This report was posted on Ripoff Report on 07/15/2014 09:36 AM and is a permanent record located here: https://www.ripoffreport.com/reports/software-pros/internet/software-pros-computer-software-scam-internet-1162142. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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