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Report: #1234748

Complaint Review: Sono Bello - Bellevue Washington

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  • Reported By: SangG — Bellevue Washington USA
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  • Sono Bello 1200 112th Ave NE, Bellevue, Washington USA

Sono Bello Fake Promises, Terrible customer service, Rip off, No results Bellevue Washington

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I had made an appointment with Bethany (The practice manager or whatever) to see if I could get a lipo suction done. She was one of the perfect sales person, who has no medical training and frankly lied to me on many points, I fell prey obviously. She marked a number of places and gave me a quote of 13000$ (Trust me no wr close to what they advertise). Until she got me paid for she had all Fake Promises! The procedures went fine (according to them) and then i had my follow ups. I had kept complaining on all my follow ups until the 6 month follow up that I have not lost an inch or lb, and i am bloated and disfigured than i was earlier. they didnt care and said everything was normal. I received a Survey that i chose to take, I usually avoid surveys. I did take the survey and gave the nastiest possible ratings and asked them to follow up with me. Which obviously they never did. Later when I went in for the 6 month follow up, they checked my weight and said i was over by 20 lbs and that i cant meet the doc unless i loose the weight (the whole point of getting a lipo done was to get rid of the fat, which didnt happen, Thanks to their lies and half baked promises) 
Then I finally get to meet PAM, Who happens to be a new person to their team, who had reviewed my survey and seemed to offer some help, and gave me details of the WA area supervisor or whatever (Stephanie - another ridiculous team member, who has 0 value for people's time & money) 
Pam asked me to reach out to Stephanie and that she will be able to help. I called stephanie and told her the whole story. She said she has no clue about the case and that she will return back my call in few days after studying the case. 30 days after the initial call I still have no word from her. I have reached her number, left vm's, reached PAM and asked her to escalate. I get fake promises that they will call me on Saturday, they will call me in 10 mins, 2 mins, Several 2 mins have passed, several saturdays have passed no response. 
To add more spice to the situation, All I had asked them was to provide my entire case files and they asked me to fill in a form and that they will call me asap and let me know when i could pick up the same, Then i called in 20 days after the form was filled, I hear that they should have it to me in 30 days from the day the form was filled. 40 days till now, I still see no calls from them or reports. 
I have tried my best to reach all people and follow up.. 
I feel cheated and wasted. 10k may seem too small to them, but to people who actually work hard to earn it, its a lot. These people dont deserve to loot it from innocents and play around with it.. 


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