Southwest Engines (swengines.com & gotengines.com) I had bought a used Toyota 4runner, and so happen to blow my engine with in the first 3 months of buying this car. I wasn't whiling to go through the hassle of buy a whole new car, so I decided to buy an engine and just replace it myself. I hopped online and found Southwest Engines. The site looked decent and they had what I was looking for at a "competitive price". Cudahy Wisconsin

I had bought a used Toyota 4runner, and so happen to blow my engine with in the first 3 months of buying this car. I wasn't whiling to go through the hassle of buy a whole new car, so I decided to buy an engine and just replace it myself. I hopped online and found Southwest Engines. The site looked decent and they had what I was looking for at a "competitive price". I had ordered the engine in mid-October 2013, and they said that it would be to me within 2 weeks. Those two weeks had come and gone, and I hadn't even received a tracking number yet.

I decided to call customer service, and they were rude to me the whole time. They said that they hadn't even shipped one out yet, due to some technical difficulties they have been having with the engine to be sent to me. They informed me that it would be out the next day and that I would have a tracking number then. I waited 2 days, and still no call or tracking number. At this point I've had enough of having to wait and I wanted a running vehicle. I called to cancel my order and to have them refund my money. They informed me that they couldn't do that.

They wanted me to wait till this so called "engine" got to my location, reject the delivery, and wait till it got back to them before they can even start the process of a refund. I told them it was unacceptable and that I would call my bank to refuse the charge. They then connected me to a "supervisor," who told me that if I accept the engine at delivery, that he would refund me $25.00 per day that it hadn't arrived. I agreed, I felt that maybe this way I can get some money back for my time of having to deal with these inconsiderate people. The "supervisor told me to call back the next day for a tracking number.

The next day I received a tracking number, and I was told that it would be to me in no more than 4 days. I waited another week before it FINALLY got to me. After all of this I researched the company name and noticed multiple reviews about this complain, not 1 good one. I see that most are in regards to their engine ordered not working. So now I not only had to waste my time, but now I'm stuck with an engine that might not even work. This is the WORST company in the entire history of any kind of industry. I'd prefer to deal with debt collectors. DO NOT EVER associate with this business. It's nothing but a HUGE headache, and empty wallet, and nothing in return.