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Ripoff Report | Spokeo Review - Internet - Spokeo dont let them get
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Report: #1290311

Complaint Review: Spokeo - Internet

  • Submitted:
  • Updated:
  • Reported By: Massillon Ohio USA
  • Author Not Confirmed What's this?
  • Why?
  • Spokeo Internet USA

Spokeo... don't let them get you like they got me... Pasadena CA

*UPDATE Employee ..inside information: Purchase of Spokeo 7-day trial

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I am a Realtor in Ohio.  In January I was trying to find a land owner for a client who wished to purchase land.  During my search I happened upon Spokeo.  They offered to do a search for ~$2.00.  I tried it.  Not very helpful.

Today, February 26th I see they billed my CC $19.95.  I asked them to remove it.  They declined.  Got me.

This report was posted on Ripoff Report on 02/27/2016 04:11 AM and is a permanent record located here: https://www.ripoffreport.com/reports/spokeo/internet/spokeo-dont-let-them-get-you-like-they-got-me-pasadena-ca-1290311. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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#1 UPDATE Employee ..inside information

Purchase of Spokeo 7-day trial

AUTHOR: Spokeo - (USA)

POSTED: Monday, February 29, 2016

Dear Spokeo Customer,

I'm sorry for any misunderstanding and certainly wish to help resolve the issue. When you signed up you selected our Single Search with Premium Trial plan, which provided you with an initial $0.95 Single Record as well as additional free Premium access for 7 days. As long as the trial is cancelled within 7 days, the account does not continue. Because your trial was not disabled within 7 days, a recurring subscription fee began to charge. Accounts of this type automatically renew if left active to prevent any service interruption. We try to make this very clear by detailing this on our payment page, including it in the disclaimer which has to be agreed to before the purchase is processed. In addition, the information is included in the confirmation receipt sent immediately after payment, as well as in our Terms of Use. I do apologize again if this was unclear in any way.

Sincerely,

Spokeo Customer Care

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