Report: #1395622

Complaint Review: Spokeo

  • Submitted: Fri, August 25, 2017
  • Updated: Fri, August 25, 2017
  • Reported By: Jomama — Cave Creek Arizona USA
  • Spokeo


Spokeo Bait and switch Internet

*UPDATE Employee ..inside information: Spokeo Subscriptions

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The front page offered a trial 6 month offer at 4.95 to get "access to addresses, unlock information" for someone I am trying to locate. I was billed for 29.70. I contacted them right away and was refunded $14.95, and I had to argue to get the rest refunded. This is a bait and switch operation.

This report was posted on Ripoff Report on 08/25/2017 03:17 PM and is a permanent record located here: The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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#1 UPDATE Employee ..inside information

Spokeo Subscriptions

AUTHOR: Spokeo - (USA)

Dear Spokeo Customer,

Please allow me to explain about Spokeo. We are a search engine that specializes in finding people. Many of our customers have had the opportunity to reunite with lost family, friends, and loved ones, and that is something we are proud to be a part of. When someone signs up for one of our services, the payment page will display a price much like the one you saw at $4.95. This is actually the average amount it would cost to use Spokeo's services on a monthly basis. The details of exactly how much someone will be billed is displayed in our Terms of Use disclaimer. In your case, for example, it states clearly that you would be billed $29.70 every 6 months until the subscription is cancelled. In addition, the information is included in the confirmation receipt sent immediately after payment, as well as in our Terms of Use.

We also provide 24/7 support to our customers either by email, or by contacting our Customer Care department via phone at 888-271-9562. Our Customer Care Representatives are more than happy to assist any of our customers with any questions or concerns they might have regarding Spokeo.

Thank you,



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