Report: #1229867

Complaint Review: Spokeo - Internet

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Ripoff Report is Xcentric Ventures

Submitted: Mon, May 18, 2015
Updated: Mon, June 01, 2015
Reported By: Amy — Encino California USA

Author Not Confirmed

Why?

Spokeo Internet USA

Phone:
Web: www.spokeo.com
Category: Internet Services

Spokeo Membership Packages....Never knew any limits to searches!!! Internet

*UPDATE Employee ..inside information: Quota Limit

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I have been a paying member of Spokeo for a very long time. I was NEVER aware of any limit to the number of searches I could do in a month. If I'd known...I would have probably used the service differently!!! I certainly would not have tried to search the same people in more than one way.

Now that I've been notified (with 2 weeks left to this month)...I can't seem to find anything on their site that explains the different levels of membership and the costs.

As a company that is helping to create transparency on the web...they are most irresponsible to be so vague in their own business activities.

This report was posted on Ripoff Report on 05/18/2015 07:48 AM and is a permanent record located here: https://www.ripoffreport.com/reports/spokeo/internet/spokeo-membership-packagesnever-knew-any-limits-to-searches-internet-1229867. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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#1 UPDATE Employee ..inside information

Quota Limit

AUTHOR: Spokeo - (USA)

SUBMITTED: Monday, June 01, 2015

POSTED: Monday, June 01, 2015

I'm sorry to hear that you were not aware of our search quota limit and hope to assist you in whatever way possible. All of our Premium Content is under a search quota limit. This implementation will not only ensure that your email searches continue to remain smooth and quick, but also will allow us to add more supported networks into our database in the future. This term is made very clear on our payment page, as it is included in the disclaimer which has to be agreed to before the purchase is processed. To ensure that our payers are aware of this, we even provide the link for the Plan Specification as part of the disclaimer.

Please contact a member of our customer care team at CustomerCare@spokeo.com or by calling 1-888-906-0850 in order to assist you further with your situation.

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