Complaint Review: Stamps.com - Internet Internet
- Stamps.com Internet United States of America
- Phone: (888) 434-0055
- Web: www.stamps.com
- Category: Shipping & Handling
Stamps.com The offer for you to print labels and pay for USPS mailing online. Internet
*UPDATE Employee: Response from Stamps.com
*Consumer Suggestion: Here, right on the homepage is a button for the details of the offer...
listed on other sites?
Those sites steal
Ripoff Report's
content.
We can get those
removed for you!
Find out more here.
Ripoff Report
willing to make a
commitment to
customer satisfaction
Click here now..
I signed up to print off a label one day and thought this was a directly through the USPS. Then later I realized I was on a different site so I started looking at the program a little further and the first 30 days use is free then like $15.99 a month and realized WOOO I don't want that. I just ship maybe like 2 boxes a month. Its not worth it. I called them about 10 days ago. They tried and tried to get me to stick with it. Give it another month. They could waive a fee. I said NO I want to cancel.
Well first off all I have like $10 in my account but was told they would reimburse it to me after 1 year if its was still not used. Then Yesterday I check my bank account and Stamps.com took out $134!!!. I did not go into my account and request this. The girl on the phone was soo sweet but I was very upset because i only had $20 in my account so now I am overdrawn and I need gas for my car etc. It just screwed up my end of the week. Anyway went to the bank and I am filing a fraud report. I went onto the website stamps.com it even says my account is closed but shows some guy in MA sending something for 19 pounds to another country. So I paid for that guys postage!! I would never use them.
This report was posted on Ripoff Report on 11/02/2012 03:09 PM and is a permanent record located here: https://www.ripoffreport.com/reports/stampscom/internet/stampscom-the-offer-for-you-to-print-labels-and-pay-for-usps-mailing-online-internet-963909. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
If you would like to see more Rip-off Reports on this company/individual, search here:



#2 UPDATE Employee
Response from Stamps.com
AUTHOR: StampsComCorp - (United States of America)
SUBMITTED: Monday, November 05, 2012
Hi Kate,
We are very sorry to hear about this billing issue you encountered with Stamps.com. From your comment, it sounds like you were billed even though your account was closed to your knowledge. Stamps.com takes fraud very seriously and will investigate this issue immediately. Please email your name and phone number to social (at) stamps.com so we can look into this issue for you.
It also seems like you were on the phone for a long time with Stamps.com trying to cancel your account. Our sincerest apologies for the extended period of time it took to cancel the service. While our Customer Service representatives will try to explain the benefits of the software, the entire cancellation process should not take longer than a maximum of 5 minutes on the phone. We record all calls for quality and would be very interested in further researching your cancellation call.
Again, we are sorry for the inconvenience and will be happy to look into your account further once we have the additional details from you.
Sincerely,
Divya
Stamps.com

#1 Consumer Suggestion
Here, right on the homepage is a button for the details of the offer...
AUTHOR: Ken - (USA)
SUBMITTED: Friday, November 02, 2012
Guess you missed this part...right?
BTW, there is no USPS logo or inference they are the post office on the site.
NO, I don't work for them.


Advertisers above have met our
strict standards for business conduct.