Stanley Steemer STANLEY STEEMER FRAUD/MISREPRESENTATION Toledo, Ohio Nationwide

Stanley Steemer advertises its business service by numerous spam emails, tv commercials, US mail, offering 'expert professional cleaning' carpet service. As a previous customer I contacted SS on 7/3/17 for carpet cleaning. During the cleaning I pointed out that the carpet was not becoming cleaned. Upon the completion of the cleaning job, the carpet was not cleaned.

I video recorded the cleaning showing SS unable to effectively clean certain areas. I have no children or pets in the home. I paid $190.90. On 7/6/17 I contacted SS and verbally complained about the cleaning job for which my carpet remained uncleaned. I questioned what methods SS used to determine what they consider is 95% steam cleaning, as they claim they provide. SS provided no logical explanation for how it determines what they consider 'cleaned carpet.' Stanley Steemer offered to redo the carpet cleaning and scheduled an appt on 7/14/17 within the 10 day complaint process.

On 7/14/17 I had moved numerous rooms of items to accommodate SS cleaning service. Stanley Steemer failed to honor the appt that they promised to redo the carpet cleaning. SS left two messages on my voicemail: 1. claiming they were on their way, 2. could not find the address. 3. Stanley Steemer rep called claiming he could not clean my carpets and that he would need schedule it for another day. I contacted Stanley Steemers 1 *800 number verbally complained about the situation. I was told that 'someone' would call me back regarding my request for a refund.

It is my opinion that Stanley Steemer is company that practices misrepresentation for its cleaning business.
This is consumer 'fraud.' Stanley Steemer is not cleaning carpets for monies that they are paid.
The CFPB needs to investigate the Stanley Steemer Corporation for its continued fraudulent activities against the consumer market.

Andrea Guice