Report: #755028

Complaint Review: Stub hub - Internet

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Ripoff Report is Xcentric Ventures

Submitted: Mon, July 18, 2011
Updated: Mon, August 01, 2011
Reported By: DonnasDen — Jamaica New York United States of America

Author Not Confirmed

Why?

Stub hub Internet United States of America

Phone:
Web: Stub hub.com
Category: Ticket Sales

Stub hub Jennifer Hudson cancels at Beacon. Stubhub won't refund. Claiming rescheduling sometime? Who does she think she is SADE or PRINCE? Internet

*Author of original report: STUBHUB MAKES GOOD on Jennifer Hudson

*Author of original report: Giving STUBHUB a chance!

*UPDATE Employee: StubHub is Here to Make it Right for You!

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4-20-2011 I purchased two tickets from stubhub.com $323.45 to Jennifer Hudson at the Beacon inNYC 7-6-2011. In May she cancelled all future shows. I was never notified...went to the venue only to be told that Ticket Master refunded but Stubhub will not because she is rescheduling for a future date! It's been 13 days, What I'm suppose to wait until the industry and her management decide she can tour after all of her other "projects" are finished. I'm disgusted Jennifer..and stub hub lost a good customer!

This report was posted on Ripoff Report on 07/18/2011 11:31 PM and is a permanent record located here: https://www.ripoffreport.com/reports/stub-hub/internet/stub-hub-jennifer-hudson-cancels-at-beacon-stubhub-wont-refund-claiming-rescheduling-s-755028. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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REBUTTALS & REPLIES:

2Author

1Consumer

0Employee/Owner

#3 Author of original report

STUBHUB MAKES GOOD on Jennifer Hudson

AUTHOR: DonnasDen - (United States of America)

SUBMITTED: Monday, August 01, 2011

POSTED: Monday, August 01, 2011

STUBHUB values it's customers! I am satisfied with the outcome...Now for Jennifer Hudson, Coca-Cola series and Sony music...I will not be spending any of my $$$$ with you...If you can't do a show you shouldn't get paid! I know I don't!....CANCEL YOUR SHOWS JENNIFER!

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#2 Author of original report

Giving STUBHUB a chance!

AUTHOR: DonnasDen - (United States of America)

SUBMITTED: Tuesday, July 19, 2011

POSTED: Tuesday, July 19, 2011

Thanks Emilee... Email is on it's way to you.

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#1 UPDATE Employee

StubHub is Here to Make it Right for You!

AUTHOR: Stubhubecc - (USA)

SUBMITTED: Tuesday, July 19, 2011

POSTED: Tuesday, July 19, 2011

Hello,

My name is Emilee. I am writing from the Executive Customer Care Team at StubHub.com. We sincerely apologize for the inconveniences you have faced regarding the canceled and rescheduled concert for Jennifer Hudson. We certainly understand how much of a hassle it is to change all of your plans, especially if you can no longer make the event. We would really like to help you out and make this right for you. If you wouldn't mind emailing your StubHub Order # and best contact information, to yourfeedbackmatters@stubhub.com, we will be happy to reach out to you in a timely manner and work towards the best resolution. Thanks for reaching out! We look forward to hearing from you!

Sincerely,

Emilee D.
Executive Customer Care Team
www.StubHub.com
866.STUB.HUB

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