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Report: #1335213

Complaint Review: StubHub.com - Internet

  • Submitted:
  • Updated:
  • Reported By: Diane H — California USA
  • Author Not Confirmed What's this?
  • Why?
  • StubHub.com Internet USA

StubHub.com Stub Hub Stole My Ticket and wont Compensate me San francisco, CA Internet

*General Comment: Not...

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I decided to sell my ticket to a concert I was not attending on Stubhub.Two days after I placed the ticket for sale, the company claimed there was a glitch in their system that kicked my entire entry out as fraudulent. Then there is something wrong with their system because my tickets were legitimately purchased on an American Express card and were part of an 8 ticket package. My sisters and their husbands attended the concert. I am the only one who did not and placed my ticket for sale on their site. THEIR system mistakenly threw out my entire entry but when I called to ask what happened and get my money back for what happened they decided to penalize me by not compensating me for a loss that was their fault. They claimed they cannot assist me and now I am without the price of the ticket and no financial recourse from them for a mistake their system made. Their fraud/legal and customer service department were of no assistance and wasted my time on the phone with them. Now I am without a ticket and without the money for the sale of the ticket. I could have placed this ticket on Ebay or Craigslist or any number of sites and sold my ticket.The fact that they have just disregarded any opportunity to assist me as this was my first transaction with this company is very disappointing. I will never deal with them again. This company is a fraud.

This report was posted on Ripoff Report on 10/26/2016 02:11 PM and is a permanent record located here: https://www.ripoffreport.com/reports/stubhubcom/internet/stubhubcom-stub-hub-stole-my-ticket-and-wont-compensate-me-san-francisco-ca-internet-1335213. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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#1 General Comment

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AUTHOR: Tyg - (USA)

POSTED: Wednesday, October 26, 2016

 Why should THEY give YOU anything? If the ticket didnt sell would YOU be trying to get money from them? Face it, the ticket was either fraudulent or someone else had placed a FAKE ticket on THIER site BEFORE you did. Which would cause the system to reject YOUR ticket. Sorry but this is what YOU get when dealing with online. StubHub is NOT a ripoff, YOU just didnt get to sell YOUR ticket. THEY shouldnt have to pay for YOU not being able to sell it. Its a circumstance beyond thier control so STOP ASSUMING!!! YOU could have attempted to sell it right there at the venue but YOU did not. One of your family members could have paid YOU for the ticket and given it away. YOU could have addressed this with the credit card company but did not. What Im saying is that YOU had OTHER opportunities and to put ALL of your hopes on ONE business is on YOU not THEM!!

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