Student Financial Help Center SFHC Ripp Off Nationwide

  I began dealing with SFHC in Sept. 2015.  They told me they could help lowering my repayment of student loans by enrolling me in one of their programs, for a fee of course.  I paid, signed up, all that good stuff.  It is now July of 2017 and I have yet to receive my repayment amount from SFHC... Everything they asked for, I have sent, I have provided everything they ask of me.  Whenever I call for updates, there is a problem "well ma'am, it looks like your account was locked at the time and we needed to reset your password", "well ma'am, it looks like we were missing one form, that you did send in so I will go ahead and update your account now"... CRAP... all of it... Today, I spoke to someone who was supposed to be a supervisor and she kept lying.  First she says, "you were approved for $39 repayment", I asked, when will I get something telling me to make the first payment or that says it was approved, she takes that back and says "it was a quote, it hasn't been approved yet".  How long does it take then? 30- 60 days, well that was 60 days ago, "well ma'am, it can take up to 120 days."  I'm so tired of them, I just really wish I could get my money back and be done with their bs answers.