student financial help center student loan consolidation enter

Hello. My name is Nancy. I have student loans and the payments were to high because my job was not paying enough and i could not afford the monthly payments. I contacted the student financial help center because i saw a advertisment saying they can help with your student loans and alleviate high payments. I contacted them and they said "wow you are paying too much. we can drop this down to less then a hundred dollars a month. So i said great and asked more questins. 

THey said we would set up a payment arrangment for $159.80 a month for 5 payments so the total service fee would be $799.00. THey would file a forebearnace to i would not have any payments to fed loan. I asked them then after the payments do i start paying the new amount. THey said yes. I received a bill from fed loan and the amount was not changed. I tried to contact student financial help center and they have disappeared. I have been trying for months to call then and nothing. They misrepesented what they do and have $800.00 of my money which i have been laid off so i could use it right now. THe take you money and pocket it. I spoke with fed loan to figure out what i have to do and they told me that a third party like student financial help center just take your money for the scheduled payments and dissappear. THey do not help you with anything. I could have went to fed loan and saved $800.00.

Student loans are expensive enough and we do not need someone else taking our money. I WANT MY $800.00 back. 

Sincerely,

Nancy 

Tucson, Arizona