Complaint Review: Suntrust - Internet
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- Author Confirmed
- Suntrust Internet USA
- Phone:
- Web: offers.suntrust.com
- Category: Banks
Suntrust Suntrust bank Suntrust says one thing and does another. Refuses to pay out checking account bonus. Internet
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I signed up for a new checking account with the $200 bonus deposit. Based on their own website below, I satisfied the direct deposit amount in the time frame required. Despite my enrollment date being 1/5/16 as taken off SUNTRUST's own view your offers website, I am told this information on their own website is not correct. How convenient for them. Suntrust backdatEd my enrollment date to avoid paying me the bonus money. They refused to use the date on the website below, but chose a date 7 days prior. The funny thing is that they are trying to tell me that even though I couldn't use the money I deposited to open the account, it took a rediculous 12 days to deposit my money electronically, that I was able to use my account. I did not even have an account number as I called customer service to try to set up direct deposit the next day. She said I didn't have an account number yet since my account had not been activated yet. So I can't use the $100 deposit for my checking account because it's floating in space for 11 days, I cannot set up direct deposit because I don't have an account number yet, but somehow I have full use of my checking account? They will do and say anything to avoid paying you this bonus money!
Suntrust is not willing to abide by the information they publish on their own website. After speaking with a research supervisor, the fourth supervisor I spoke with about this, she acknowledged that just looking at the Suntrust webpage below, she agrees that based on their own information, I am right and that I should be paid the bonus money. Unfortunately, she said she is not in charge of that and that their own site is providing false information.
Conclusion? Suntrust makes an offer and fails to follow through for the consumer. I would advise doing business with another bank. If Suntrust cannot be trusted to use information they post on their own website, Suntrust cannot be trusted with YOUR MONEY!
Since I am unable to post an attachment, I copied the picture and pasted it below. This is directly off SUNTRUST's website.
View Your Offers
To see the details of an offer you are enrolled in, click on the promo code.
To enroll in an offer not displayed, enter the promo code in the Search for Another Offer field and select Search.
You are enrolled in the following offers:
| Promo Code | Offer | Enrolled Date | Status | Last Status Update | Last Day To Redeem |
|---|---|---|---|---|---|
| Q4CHKONLINE200 | Q4 2015 Online Checking Offer | 01/05/16 | Qualification Not Yet Met | 01/12/16 | No Redemption Required |
© 2016 SunTrust Banks, Inc.
SunTrust Bank is an Equal Housing Lender. Member FDIC.
Equal Housing Lender. SunTrust Mortgage, Inc.
SunTrust, SunTrust Mortgage, SunTrust PortfolioView, SunTrust Robinson Humphrey, SunTrust Premier Program, AMC Pinnacle, AMC Premier, Access 3, Signature Advantage Brokerage, Custom Choice Loan and SunTrust SummitView are federally registered service marks of SunTrust Banks, Inc. All other trademarks are the property of their respective owners.
Services provided by the following affiliates of SunTrust Banks, Inc.: Banking and trust products, including investment advisory products and services, are provided by SunTrust Bank, member FDIC; securities, insurance (including annuities), and other investment products and services are provided by SunTrust Investment Services, Inc.; investment advisory products and services are offered by SunTrust Investment Services, Inc.; mortgage products and services are provided by SunTrust Mortgage, Inc.
SunTrust Mortgage, Inc. - NMLS #2915, 901 Semmes Avenue, Richmond, VA 23224, toll free 1-800-634-7928 CA: licensed by the Department of Business Oversight under the California Residential Mortgage Lending Act, IL: Illinois Residential Mortgage Licensee #MB-989, Department of Financial and Professional Regulation, 100 W. Randolph, Suite 900, Chicago, IL 60601, (312) 793-1490, MA: Mortgage Lender license #-ML-2915, NH: licensed by the New Hampshire Banking Department, NJ: Mortgage Banker License - New Jersey Department of Banking and Insurance, and RI: Rhode Island Licensed Lender.
"SunTrust Advisors" may be officers and/or associated persons of the following affiliates of SunTrust Banks, Inc.: SunTrust Bank, our commercial bank, which provides banking, trust and asset management services; SunTrust Investment Services, Inc., an SEC registered investment adviser and broker-dealer, which is a member of FINRA and SIPC, and a licensed insurance agency, and which provides securities, annuities and life insurance products, and other investment services.
SunTrust Private Wealth Management, International Wealth Management, Business Owner Specialty Group, Sports and Entertainment Group, and Legal and Medical Specialty Groups are marketing names used by SunTrust Banks, Inc. and SunTrust Investment Services, Inc.
SunTrust Robinson Humphrey is the trade name for the corporate and investment banking services of SunTrust Banks, Inc. and its subsidiaries, including SunTrust Robinson Humphrey, Inc., member FINRA and SIPC.
This report was posted on Ripoff Report on 03/08/2016 12:33 PM and is a permanent record located here: https://www.ripoffreport.com/reports/suntrust/internet/suntrust-suntrust-bank-suntrust-says-one-thing-and-does-another-refuses-to-pay-out-chec-1292414. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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