Superior Moving & Storage Damage, Broken Items, Rip Off Pompano Beach Florida

The movers arrived 1.5hrs late into my 4hr elevator reservation with the condo. In packing my belongings they did not put pads on anything though their representatives & website claimed everything would be padded.  They rushed and repeated comments about their next move appt.  I informed them they would have to remove the entrance door to remove the sectional couch, but they replied they did not need to. They forced the sectional through the door which caused the door handle to punch a hole in the wall, gouge a large long dent in the metal door itself and gouge and scrape a very large area of the wall of the corridor across from the door.  The sectional was originally delivered through the elevator but the 3-man crew was unable to get it in and damaged the wood & ripped the fabric of the couch in the process. The crew would not listen to my complaints of being careful with the furniture.  I was told I would have to pay extra for a different crew to come move the couch or pay for a crane and they left it in the unit to complete the move. I was charged an additional 70% of the original move cost for a smaller 2-man crew to come back and move the single sectional piece later that day.  

They completed what the first crew could not with relative ease and no further damage.  They would not release the couch to me until I agreed to pay the full additional charge. During the move with the 1st crew the Owner/Manager was unavailable to hear my concerns about the treatment of my furniture though he was available to over-charge for the 2nd crew to move the couch.  After repeated mistreatment of my belongings I had to ask (1) of the 1st crew members to step aside and no longer handle my belongings as he was banging into every wall or door he could and was continuously dropping furniture & boxes or dragging delicate items over rough surfaces.  I also had to ask the other members of the crew to assist him on multiple occasions as they were not working together to prevent damage of items in the move.

After 12 long hours all of the movers were finally gone and the dust began to settle.  Almost every single piece of furniture was damaged including the TV which was completely destroyed with a smashed screen. Our $1,000 deposit for the unit we moved out of will be withheld because of the significant damage to the entrance door, unit wall and common area wall. I am writing this complaint today because the Owner/Manager is still dodging my calls and not returning my calls and I've left several messages and spoke with several representatives that I need to speak with him about the quality of the service he provided. He is not making himself available to hear my complaint and I am repeatedly informed of the standard insurance claim I need to file that covers $0.60/pound of a damaged item. Furniture is not priced by how much it weighs so references to the fractional state required insurance is insulting.

My expectation would be that the Owner/Manager would be appalled by the service we received and seek to find remedy but that is not the case with Superior Moving. They clearly do not care about customer service or customer satisfaction or in this case even ethical treatment.  I asked one of the crew if they receive any training for their profession.  He responded that there is sometimes a class on Sunday but it is not required.  Regardless of the lack of training, (2) of the 1st crew members each claimed to have 15 & 20 years experience respectively.  While they did not seem to be the driving factor behind all of the damage to my property as the 3rd member did, they also were not preventing the damage from happening. Ultimately I had to remove the crew member entirely when the other (2) with 35 yrs combined experience should have managed him accordingly from the beginning.  What should have been a few hours to move a 2-bedroom unit turned into a 12 hour ordeal that resulted in damage to all of our furniture.

If anything is done to resolve this I will add it to my current review.