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Report: #366986

Complaint Review: T Mobile Phone - Houston Texas

  • Submitted:
  • Updated:
  • Reported By: Cypress Texas
  • T Mobile Phone PO Box 37380, Houston, Texas U.S.A.

T Mobile Phone Order By Someone Using My ID/password..stuck With The Bill..help!!!Someone ordered a phone on my wife's phone, apparently had done it over the internet. I just got the bill and called them to find out who, when, what address, etc..and the customer service division does not want to tell me what kind of phone was shipped to whom on what address. Apparently it was done over the internet using my ID and password..this is UNREAL!! Houston Texas

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Just got my monthly bill and find out someone ordered a phone on my wife's phone number (we have a family plan with an expired contract on month to month basis) and renewed my contract with T Mobile for 2 years using my internet ID/password. At least that's what I have been told by T Mobile "customer service". The phone was sent out to an another address and the perpetrator apparently changed the address back to my home address on the internet account. Now T mobile is not telling me anything as to the address to where the phone was mailed to, dates involved, phone identifying information, etc...I want to file a police report and get to the bottom of this. What is making me extremely upset is the fact that T Mobile is treating it as if I have ordered the phone and now I am responsible for this.... I have barely used the internet account (don't remember when I used it last) and have security firewalls on all of my computers. Please help what I should do to clear my name and catch the perpetrator....want to preserve my good credit.

Sd
Cypress, Texas
U.S.A.

This report was posted on Ripoff Report on 08/26/2008 08:06 AM and is a permanent record located here: https://www.ripoffreport.com/reports/t-mobile-phone/houston-texas/t-mobile-phone-order-by-someone-using-my-idpasswordstuck-with-the-billhelpsomeone-366986. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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