T-Mobile LOST T-MOBILE PHONE. DOUBLE INCURSION OF 1K+ BILLS? HOW IS THAT POSSIBLE? Carpentersville Illinois

After 30 days if you do not reactivate your service from suspension the account auto cancels. Of course i do not have the full situation but if you or an authorized user on the account were not the ones to reactivate the account please have T-Mobile research what had happened. If the account auto activated on it's own (like you said) instead of canceling customer service should be more than happy to credit the cost due to T-Mobile error. If you reactivated the service to avoid the cancelation then by law and your terms and conditions of the contract you are responsible for the account. I hope this helps! California is the only state at this point that has a law that states as a customer if you lose your phone and get charges incurred on it before suspending the line, then you are not responsible for the charges.

The way the suspend process is supposed to work is that if you dont call to reactive within 30 days, the line is cancelled, not reinstated. Please call customer service again and if need be, ask to speak with a sup. The line should not have been reinstated without someone calling to turn it back on.