Tax Incorporated SCAM Los Angeles, Internet

My family engaged Tax Incorporated for assistance filing several years worth of income tax returns.  First we paid $5,500.  They sent us forms, which we unfortunately did not fill out that year.  When I reached out to Tax Incorporated the next year, they insisted we pay another $1,500, which we did.  Sadly, again we did not fill out the forms.  I just contacted Tax Incorporated again.  The way the person I spoke to on the phone, Troy Argyle, conducted himself, I am sure this place is a scam.  

He said they had closed the account, and that I was no longer a client, so he legally could not talk to me.  Come on, that sounds like BS.  Do you want to hear that kind of BS after you pay a company thousands of dollars?

Troy Argyle also said that they had sent numerous letters trying to contact us.  Not true.  

He said he had contacted the IRS to make sure they did not put a lien on my family's assets.  I asked him to send me Tax Incorporated's correspondence with the IRS.  He refused, because that paper work "is in a box."  Does that sound like a response you would receive from a legitimate company?  

Furthermore, he was basically yelling at me the entire time we spoke.  I asked him to lower the tone of his voice, and he refused, saying that is the way he talked and that the conversation was over.

I admit, my family should have done a better job getting the paperwork back to Tax Incorporated.  But the way I was just treated on the phone just now, that is not how a legitimate company treats their customers.  Please learn from my mistake and find yourself a more reputable company.