TD Bank TD Banknorth Overdrafts Northwood, New Hampshire

I have 2 checking, 1 saving, and 1 IRA accounts with this bank.  In addition I am on joint accounts (checking and saving) with each of my children.  I've been with Bank of NH/TD Banknorth/TD Bank for years and I've rarely had an issue.  All of that changed recently.

I have had several issues with the accuracy of transfers made using the iPhone app for this bank.  At this point it has cost me $315 in overdraft fees.  I have spoken to several employees (CS reps, CS managers, and so on) and no one seems to be able to do more than credit $70 of the fees.  

Today I hit my limit and demanded that the rep take an in depth look at my account, my spending patterns and my fund transfer patterns.  After several minutes and help from a supervisor, the rep admitted that they could view when I logged on, how I navigated through the site and any pass that I had looked at.  

The rep did confirm that for the latest transfer in question she could see when I had logged on to the site, when I went into the transfer section, when I checked to confirm that a transfer had gone through.  However, something didn't transmit correctly so that is why I was charged the fees.  I asked how I was supposed to know that the transfer didn't actually go through when the screen said that it did.  Her response is that I should have double checked again later on "just in case."  

Seriously?!?!  That is crazy.  Why would I double check when I have already been given information?  

Also, they paid my items for that day from largest to smallest so rather than having just 1 overdraft fee I was hit with SIX on this last occurrence!!!!  (I had 3 the first time around.)

At this point I am not happy with the bank.  They won't look into the possibility that their mobile banking application has a flaw.  

I'm frustrated and I'm going to pull my money out and go elsewhere.  If I owe a fee then I will pay the fee.  I might not be happy about it, but fair is fair.  However, I refuse to support this bank with fees obtained underhandedly.