Report: #1386123

Complaint Review: Chase Bank

  • Submitted: Mon, July 17, 2017
  • Updated: Mon, July 17, 2017
  • Reported By: Steve — fort lauderdale Florida USA
  • Chase Bank


Chase Bank Wells Fargo, Zelle, Clear Exchange, TD Bank. My Chase account, QuickPay, and Zelle (Clear Exchange) have been compromised and their answers to date are insufficient Louisville KY

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I am a Chase Customer.  As of 2015 when I opened my account I was signed up for a service called Chase Quick Pay using my phone number.  I used the service several times in 2016 which confirmes that as of 2016 I remained enrolled.  In March of 2017 I was sent a transfer using my phone number from a Wells Fargo customer which vanished into thin air.  Wells Fargo investigated and determined they did use my correct number.  Chase confirmed they received nothing and also informed me that I was no longer signed up for quickpay and that my number was being used at an outside party now.  So I dug deeper to find that Chase and Wells Fargo use a company called Clear Exchange (Now ZELLE) to process the transfers.  They essentially allow the linkage of phone numbers and account information to simplify transfers between institutions.  Clear Exchange confirmed they did process a transfer that went to TD Bank and that the name on the clear exchange transfer account was not mine.  I reported the stolen money to TD Bank and they refused to do anything to shut down the account.

 Clear Exchange subsequently shut down their account but my money remained missing.  It became apparent at that time that the responsible party was either Wells Fargo or Clear Exchange but one question remained:  How did my phone number get removed from my Chase profile.  After several months of dealing with Chase reps who treat me like a fool and place deniability above actuall resoltuion, I have been able to confirm that my I.P. log ins were not suspicous indidcating my log in information is secure.  This, in my hubmle opinion as a former Wells Fargo employee using similar systems, means that this only leaves a corrupt Chase employee as the likely responsible party.  If I didnt do it, and my online account was not hacked, who else did it?  Chase Corporate will only confirm I was signed up for Quick Pay and then by the transfer I was not.  They will not tell me the date I was unregistered and what employee made the change.  If they did my phone records could confirm if I called Chase that did, wouldn't they Chase?  Let's quit playing games here and help me determine if my account was comprimised under your watchfull eye or if it was not so that this does not become a larger issue involving more customers..  I am not claiming that it was, only stating that based on your minimal assitance, and the facts as they exist now that is the only logical conclusion I can reach.  I am a reasonable man, be reasonable with me please....

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