Report: #1393394

Complaint Review: Terminix

  • Submitted: Thu, August 17, 2017
  • Updated: Thu, August 17, 2017
  • Reported By: Another victim — Kingsport Tennessee USA
  • Terminix
    2516 Wesley St
    Johnson city, Tennessee

Terminix 7/8/17 signed contract and as of 8/17/17 the work has not been completed. Continue to have evidence of mice inside my home. Johnson city Tennessee

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7/8 – contract, was advised by salesman – – to contact him for anything.  He “had me” which I took to me he was my direct contact within Terminix.  Theodore advised it is better the insect/mice traps prior to the exclusion work.  Gives the mice time to, as he said it “get out”.   The exclusion work will block all entry points.

  • Schedule insect work for 7/15

  • Schedule exclusion work for 7/18

    7/10 – “worker text received that he would be coming on 7/11 for Insect.  I advised this was scheduled for 7/15.  He responded he wasn’t available then.  He would need to reschedule for later

    7/10 – emailed salesman – about the mix up in what he scheduled on 7/8.  His response “hey no I’m sorry I don’t know what anything about a pest technicans schedule is the only thing I can tell you is to call him and see when he will be coming back.”

     I responded by asking him what HE scheduled for work at my home on Saturday.

     His response –“I’m sorry I will find that answer out on when they are coming and then also will find out why Saturday is not going to work being that is the only day that works for you that’s why we scheduled it on Saturday I making a note of that now please forgive me I will have that resolved in the morning I’m sorry again thank you”


    7/15 – Insects – work complete

     7/18 – Exclusion - Rodents/termites – termite trap left lying on the ground.

     7/18 – emailed salesman and manager requesting explanation of ticket after work complete vs. details in the contract signed on 7/18.  Ticket from Terminix did not match my contract.

    No response


    7/21 – followed up with email to same 2 gentlemen requesting their clarification – No response


    7/27 – evidence found that mice still inside – drawers under stove, drawers to the left of stove, under sink, fireplace hearth


    7/28 – contacted 800 number requesting refund of work – not completed (more insects than I have ever had before, termite trap found lying on group and mice still in my house).  Was advised no refund until after Terminix had an opportunity to respond to my issues.  

     the service manager would contact me.

  • Scheduled insect work for 7/31 – to address the insurgence of insects

  • Termite trap was properly installed

  • No response from Manager

    8/3 – contacted 800 (spoke to xxx)  to advise I have given Terminix an opportunity to address all issues and they have not.  Was advised that manager would contact me.  He has not. 

    I want a refund.


    8/7 – Contacted Service Master who provided a number for the Terminix receptionist in Memphis.  I called ~9:30 EST and the voicemail communicated that no one would be there to answer the phone until 8:00 am CST.  I began to randomly select 4 digit extensions to get someone on the telephone.   Reached xxx.  Sent xxx the above information. xxx advised that the manager had notated my account that he attempted to call me.  I advised that I had no VM or email from the manager


    8/7 – 10:24 am – I was contacted by Terminix Johnson City, Manager.  He and salesperson Theodore, would come by to inspect the work previously ‘completed’.  At my convenience, but it couldn’t be after 5:00 on several days because he needed to take care of child’s game or something.  So the visit was schedule for Friday at 4:30.  Received a call at 3:30 Friday that ‘it was raining where Tyler and Theodore were and could they reschedule… my convenience’.  The visit was rescheduled for 5:45pm Monday, 8/14.


    BTW – manager said today was the first he had heard I was unhappy.  He had no idea.


    8/14 – salesman arrived before 5:45 pm.  He walked around the house and confirmed that the work had not been completed as contracted.  BTW – Tyler never showed up, never reached out.


    salesman put in an emergency order and I requested documentation of what had not been completed, confirmation of when they would arrive to correct and then written confirmation by an inspector that the work was completed as contracted.  I have received nothing as of 8:30am EST 8/15.


    8/15 – Sent the above detail to xxx at Teminix in Memphis as an update on what has transpired since 8/7.  I requested a refund and also ask that if my request should be made to someone else to please advise me.


    8/16 – 10:43 – Rec’d email from salesman that he ‘talked to the service manager and he is going to get you back on the schedule to come back to finish up.

    11:37 – I replied asking for this person’s name.

    12:41 – TV replied with – xx the serv Manager (

    12:49 – I reminded salesman that I have still not received the documentation he committed to sending me on 8/14.


  • 8/17 – 10:00 am – no contact from the service manager, to schedule work as contracted on 7/8.  Salesman has not sent the documentation detailing what Terminix did not complete as contracted.  Sent salesman and xx in corporate another request for the documentation.

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