terminix poor customer service and refuse to return phone calls Philadelphia Pennsylvania

i has this product installed in my house on friday march 2nd 2018 a rep came out wed feb 28th 2018 for an inspection of the house at the time my appointment was 3 to 5 the rep did not come until well after 6pm this is only after i called at 5 to find out what was going on. when the rep came i informed him that my main concern was mice that i had in my basement. An appointment was set for friday march 2nd. the appointment time was 8 to 12 again the rep was late i called at 915 to find out what time the rep would be coming i was told that they would have to find a rep for me and they would inform me when he would be here. i then received a call saying the rep would be there around 10. the rep then laid wooden mice traps 1 bait station and glue pads. and 2 termite stations and sprayed. i called on saturday because i was not satisfied with traps that were laid i was told that the next appointment would be 1 week from then. on sunday i once again called to cancel my service the lady was very combative and told me that i was not playing for just mice control but mostly termite, i informed her that my main concern was mice not termites and that i was not happy with how i was being treated and talked to . i was told that a manager would contact me in 24 to 48hours. after hanging up i called the local number on my contract to again express my concerns about how i was being treated as well as how the lady was talking to me and the lack of professionalism i was told that this would be escalated  and again a manger would be calling me in 24 to 48hrs. today is not thursday march  8th at 12:11 i again called to say that i have not received a call from a manager in regards to my canceling services. i was told that the manager is in a meeting and they would call  me  i then asked if i could talk to a manager in that department and was told that the manager was on lunch. the professionalism is horrible at this company  i have sent a letter to the bbb and am extremely disappointed with how i am being treated