Equipment Company Thane, Int'l Passes CRC Information Without Consumer Consent

I am an ex-employee of UDS which as of a couple of months ago served as Customer service for Thane's product line among other things.

I as a previous customer service representative can sympathize with the intial reporter.

Daily we received calls from customers who placed their product orders with other third party telemarketing firms. The majority of these customers were inquiring why they were charged additional money for membership programs. Of the 8,000 calls we received in a day a quarter could be attributed to complaints about unauthorized charges among a myriad of other ligitmate customer complaints about defective products, unauthorized charges, etc.

To the customers affected by this issue, please accept my apologies on behalf of Thane for any inconvenience suffered in this situation.

At the time of this event, Thane did partner with third parties to offer additional products and services. ALL of these products and services were billed only with the express knowledge and consent of the customer. In addition, prior to the 30 day free trial ending, the customer received written information regarding the program for which they had enrolled.

At this time, Thane is no longer affiliated with MWI Leisure Advantage.

Thane conducts nearly a million direct to consumer transactions every year, with a very high level of customer satisfaction. The company has been in business for 12 years, and has an excellent track record with the Better Business Bureau and all other regulatory agencies.