The Company Store Worst Mattress Pad Ever and Bad Return Policy Internet

I just washed my brand new California King mattress pad from The Company Store 400 Thread Count Waterproof Cotton Top Mattress Pad Item No. MA80-CK-white (for which I paid $89 plus $14.95 in shipping) in cold water, delicate, no agitator top load washer, and tumbled dry on air fluff (no heat) before putting it on my bed for the first time.  The result-- a big hole in the top of the mattresss pad.  The Company Store refused to credit my account on the basis of a photo.  They wanted me to ship the mattress pad back to them at my cost, and they said they would reimburse me.  I told them that I had already thrown the pad out as it was useless and ridiculous to return such a big item.  Then they offered to have it picked up by FedEx at their expense, but it was already in the garbage.  They will not credit my account now.  I have bought a huge amount of The Company Store products for years and have never had an experience like this.  The Company Store should not be sellind horrible products like this one.