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Report: #1106451

Complaint Review: The Digital Pros - Miramar Beach Florida

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  • Reported By: Terri — spring valley lake California
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  • The Digital Pros Miramar Beach , Florida USA

The Digital Pros DO NOT BUY FROM DIGITAL PROS Miramar Beach Florida

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This is the worst companhy in the world! 

I purchased two cameras from them for christmas They called and said the credit card was declined and that I had to call my bank and tell them it was OK to charge.  This raised eyebrows for me, so i told them to switch to my American Express card (so my purchase would be insured against fraud). They told me that they did not accept Amex, so I proceeded to pay with my Visa. I later noticed that their website states they accept Amex.  Before the camera arrived, I found them cheaper on a cyber Monday deal and called The Digital Pros. They said I could return the cameras for $120.00 restocking fee EACH plus $29.00 EACH for shiping. Obviously this is a ploy to not allow anyonbody to return items. Their fine print states a "minimum" 15% restocking fee but they were trying to charge me nearly 50%!! The cameras FINALLY came in the mail and they appear to be counterfit or refurbished as they were not in the manufactures box. They are in a standard white boxwith a bad photocopy of the camera glued on the front.  There is no warranty card included either.  Then I noticed that they charged my Visa $140.00 more than I agreed to and called them once again (by the way, their customer service is extremly rude and I can tell they get the same complaints over and over). They said the camera did not come with a battery or charger so they included the charges for me! What? First, When you purchase the camera from Olympus (and everywhere else) the battery and charger is included. Second, if they did'nt come with the battery and charger, then why were they in the box? Why did they charge me without authorization? Third, They charged $70.00 for for charger/ battery for each camera and they are not even from olympus items... They are afetrmarket brand that are not authorized Olympus products.I have argued with this company to honor their 15% restocking fee that is posted on their websitebut they won't budge!I have contacted the Better Business Bureau as well as Visa to fight these charges.

PLEASE DO NOT PURCHASE FROM THIS FRAUDULENT COMPANY!

This report was posted on Ripoff Report on 12/12/2013 11:46 AM and is a permanent record located here: https://www.ripoffreport.com/reports/the-digital-pros/miramar-beach-florida-32550/the-digital-pros-do-not-buy-from-digital-pros-miramar-beach-florida-1106451. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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