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Report: #818825

Complaint Review: The Mortgage Law Group - Chicago Illinois

  • Submitted:
  • Updated:
  • Reported By: Concerned daughter — St. Francisville Louisiana United States of America
  • Author Confirmed What's this?
  • Why?
  • The Mortgage Law Group 233 S. Wacker St., Ste. 5150, Chicago, Illinois United States of America

The Mortgage Law Group The Mortgage Law Group has received $2900.00 dollars from my parents to do a loan modification for them. The process began in September 2011 and to date NOTHING has been completed or submitted to thei Chicago, Illinois

*UPDATE Employee: Employee inside info

*Author of original report: The Mortgage Law Group Cannot Be Trusted

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My parents have paid The Mortgage Law Group $2900.00 over a course of 4 months and have yet to have any progress on their Loan Modification. The process began in September 2011 and to-date nothing has been submitted to the mortgage company or finalized in any way. My parents have submitted ALL requested documentation multiple times. When they attempted to contact the company "specialists" they were met with transfers to voicemail, hang ups, no return calls and basically avoidance tactics.

I have contacted the company and was told that this is the "normal" process and time frame for Loan Modifications and that had my parents been responsible enough to submit all the documents requested they could have proceeded sooner. I am still trying to contact the Billing/Accounting department to try to get all or some of the monies paid refunded. I have been transferred to voicemails, hung up on, and given fax numbers to contact in their efforts to avoid this issue.

My parents are in their 80's and facing losing their home. I am truly saddened that they have been the victims of a scam by The Mortgage Law Group who obviously in my opinion have had no intention of assisting them with saving their home. My hope is that this reporting will prevent other individuals desperate to save their homes from being robbed of valuable time and money.

This report was posted on Ripoff Report on 01/06/2012 09:19 AM and is a permanent record located here: https://www.ripoffreport.com/reports/the-mortgage-law-group/chicago-illinois-60606/the-mortgage-law-group-the-mortgage-law-group-has-received-290000-dollars-from-my-paren-818825. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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Updates & Rebuttals

REBUTTALS & REPLIES:
1Author
1Consumer
0Employee/Owner

#2 UPDATE Employee

Employee inside info

AUTHOR: Be Concerned - (United States of America)

POSTED: Tuesday, January 17, 2012

As of 11-8-2011 The Property Mgt. Company locked out all employees from the office. Scottsdale is the only processing location for the Firm that is modifying your loan. The files are locked in the office and all employee's are laid off. Calls are being answered (routed?)

I suggest you contact your Mortgage Companies directly to see exactly where your file is within the process. If you have a scheduled foreclosure maybe contact an Atty.

The upper Mgt. knew this was coming and did nothing to  stop it.

Good luck and I will post more info

#2 Employee

Be Concerned - phone numbers for Mgt.

AUTHOR: Be Concerned - Glendale (United States of America)

SUBMITTED: Tuesday, November 22, 2011

Here are some phone #'s to contact Mgt. directly
Joe Comprone VP or EVP depends on the day - 602-708-9756
Managing Atty - Kelly Sibert 1-888-743-5787 <-- office 312-753-7556 <-- cell
Robert McCall - Underwriting Mgr - 480-600-2817
Phil Tennenbaum - Atty in Scottsdale office - 602-284-4228

Good Luck to all ...

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#1 Author of original report

The Mortgage Law Group Cannot Be Trusted

AUTHOR: Concerned daughter - (United States of America)

POSTED: Monday, January 09, 2012

After filing complaints with the AG in both Florida and Illinios, posting complaints on Trustlink, Facebook, and Ripoff Report I was finally able to speak to someone at The Mortgage Law Group.The employee told me they were only waiting on the Authorization Form to be able to submit documents to the mortgage company. Then I got tranferred to another employee (well, to a fax line so I had to call back) and was informed that "they have already submitted documents to the mortgage lender". My first response was " how did you submit without authorization and why would you submit one doc at a time?" I have worked with home loans and you submit a "packet" of info initially, not a random doc at a time. Every explanation was intended to divert the subject, confuse the details or an outright untruth.

Others may have had a different experience and are fortunate for that. However, I would never recommend this group to anyone at anytime. I am still trying to help my parents get all or some of their money back. They need every penny. Unbelievable that there are people who would do this to senior citizens.

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