Complaint Review: The Unlock Pros LLC - Internet
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- Author Not Confirmed
- The Unlock Pros LLC Internet USA
- Phone: 18007912754
- Web: Theunlockpros.com
- Category: Cellular Phone Companies
The Unlock Pros LLC Scam artist Internet
*REBUTTAL Owner of company: Do Not Follow Instructions Very Well.
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DO NOT USE THEUNLOCKPROS.COM
AKA THE UNLOCK PROS LLC
I found these guys through their youtube channel. At first customer service was on point until I made my payment and scheduled my appointment. The first email I recieved from them, which I still have by the way, said to download and leave alone until tech got in contact with me. I did exactly that, I will admit I should have read both emails so I wouldve known there was other things needed before he could get started. Either way, the tech contacts me and off top is a complete d**k head. Calls my computer garbage and said I needed to get a new one. I was over my grandmothers house and using her computer due to me being at work and was closer to her computer than I was to my own. He told me he was not going to work on it on that garbage computer and if I didnt reschedule he would not be doing the service at all. I was pissed but I did reschedule for the next day, only to find out I didnt finalize the reschedule so I needed to reschedule again and this time finalize. I did and got an apointment for 02/12/2015 at 1:15. I had everything downloaded and I was using my own windows 8 fully updated laptop. After 2 minutes of the tech getting in contact with me I knew there was going to be a problem. He gets upset because HE CANT get his software to ping correctly. He then stops and proceeds to curse me out telling me to "suck a d**k" , told me I was an Idiot and basically to go f**k myself. I then called the owner and he told me to "suck his d***" lol and that he would come to my house and kill me because I am beneath him and am worthless as a person. WOW, I have all of this recorded and documented if anyone starts a class action law suite pleas let me know. From what I have read I am not the first person they have done this to, do not be fooled by the fake rebuttals from "satisfied customers" it is probably them making their own rebuttals as fake customers check their bbb report and the internet we cant all be making this up. YOU HAVE BEEN WARNED
This report was posted on Ripoff Report on 02/12/2015 07:40 PM and is a permanent record located here: https://www.ripoffreport.com/reports/the-unlock-pros-llc/internet/the-unlock-pros-llc-scam-artist-internet-1208765. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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#1 REBUTTAL Owner of company
Do Not Follow Instructions Very Well.
AUTHOR: The Unlock Pros - (USA)
SUBMITTED: Wednesday, March 25, 2015
This is the classic case of a person who thinks the rules only apply to everyone else. Our instructions are clear and anyone with a reading level of 6th grade or higher can easily follow them. You seem to be the type that likes to cry foul but forgets to tell everyone that you caused the problem yourself. We have our system setup so we can service as many customers as possible in the shortest time. This means all of our customers can get their phones done with the least amount of time waiting. That is the difference between getting our customers' phones done the same day versus getting them done the next day. All you had to do was follow the simple instructions, like all other customers do, and you would have had your phone serviced. But no, you have to take a stand and pretend that the rules and procedures do not apply to you.
You do understand that we do all of our transactions via paypal. And paypal requires us to keep a 1% or lower dispute rate to continue to use them as our processor. So it seems that you are that ONE OUT OF 100 that just doesnt get it. The other 99 according to you are just fake. Or could it be the other 99 followed our instructions and got their phones fixed. If you spent as much time setting up your phone and computer as you did crying on here your phone would be fixed. It just comes down to the old saying "You can't help someone who doesn't want to help their self"
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