The villa group Resort communications inc.Fraud, told us one thing and did another without telling us. cancun, Internet

well , having a timeshare is a very complicated stuff, so you need to know how timeshare business works, exist many people that they dont know anything and only buy without knowledge , i had a very bad experience years ago with a mexican resort, so i started to looking for some help , and i found this site 

 time share scam . com / blog / 206-how-to-get-out-of-a-timeshare/

 there exist many situations and possible solutions , very usefull for me , hope can help you. 

This issue has now been finalized.

This is a standard release form which we use for cancellations, with or without a refund.  Our contracts are quite clear in our cancellation policy and the writers cancellation request was received past that time period and after that period expires our contracts also state quite clearly that no refunds apply.  Throughout the contract signing process we reiterate all of the membership benefits and if the purchaser has questions or concerns they can be addressed at that time.  Also, the process can be stopped at any time if a purchaser decides that this is something they do not want. Additionally, we twice replied to the writer reviewing his issues and concerns with references to the conrracts and exhibits and even he realized that he should read things a little closer.  We have suggested that the writer keep the membership and utilize the benefits so that he and his family can enjoy their vacations.

This is part of the how they're working to resolve this..

The Member(s) also agrees to not participate in any negative internet activity, and and/or retract any currently posted negative activity which is intended to, or which has the effect of damaging the reputation or business of the Villa Group, or Villa del Palmar, or interfering with their relationships with their customers or potential customers.  The Member(s) agrees to advise all parties to whom the Member(s) may have made complaint that the complaint has been ¨satisfactorily resolved.¨

This release form is nothing less than blackmail. Furthering  our claim that what we say is true.

This Members contract is being cancelled pending the return of the signed Release Form.

These people are still lying to us and telling us that they have thorough and specific paperwork when in fact they don't.We tried sending a registered letter that was addressed to them according to their specific paperwork and the letter came back as undeliverable there was no such address.So anyone that wants to cancel by mail in the time allotted wouldn't be able to because of the bad address.

We signed one paper that they say was not the right paperwork they were in the process of redoing
it. Well if you don't have the proper paperwork to begin with how can you do business that way.They sent a copy of their new paperwork via email,one we didn't sign . They keep telling us ,well,you signed the paper so I would guess that we would go there and they would say the new paperwork was not the one you signed.

If you travel to Cancun I would strongly suggest that you don't take any hotel tours offering deals that are to good to be true because they're not.

Attached is a copy of the biennial paperwork that shows the things you don't get when you have this and we were told we did have it.

The writer of this email has been in contact we are working with them to resolve the situation.

I am still waiting for the writer of this complaint to please contact me so that I can try and resolve the situation.  They can call me at 011-52-998-193-2600 ext 645 or email me at mservicecancun@villagroup.com .  We would like to help you but you really need to contact me.

I would like to writer of this complaint to contact me so that I can look into their concerns and hopefully resolve the situation. We usually hope that members contact us first if they have issues so that we can resolve them before they get posted on the internet. You may contact me at 011-52-998-193-2600 ext 645 or through mservicecancun@villagroup.com.