Toyglobe.com ripoff dishonest invisible order no responses Saint-Laurent Quebec Canada

Hello Chris,

I have just been made aware of the fact that you posted a complaint on Ripoff Report regarding an order that you placed with us that you were NOT charged for. We have sent you numerous emails stating that your item is currently sold out and that we will not be charging your credit card. We ask on our policy page that you ensure that the domain name @toyglobe.com is not filtered as junk mail but it appears as though you have not done this. We can not be held responsible if you have blocked our domain name and we can not get in touch with you. Since this is an online company, we prefer to contact clients via email. Each and every single one of the THREE emails you have sent us has been answered.

The first email you sent us was on November 17th and we replied with an automatic email informing you that the item is sold out and that your credit card would not be charged.

The second email you sent us on November 26th and we replied with this email:
Hello Chris,
I have just looked up your order and I see that it is marked as sold out on your order form. This item will not be shipping out since it is not in stock.
Thanks,
Bella
Toyglobe Customer Service Rep.
bella.service@toyglobe.com

The third email that you sent us was on November 28th and we replied once again with the automatic email response that the order has been marked as sold out, your credit card was not charged, and that your order has been cancelled.


Therefore, we have contacted you all THREE times that you have emailed us, not 6 as you state in your rip off report complaint. I am going to post this email to you on Rip Off Report as well since e-mailing your directly seems to be pointless and gets us no where. Therefore I hope that this case is resolved and you can rest assured knowing that we will NOT be charging your credit card for this order.

Thanks,
Bella