Complaint Review: Toyota Financial Services - Internet
Toyota Financial Services TMCC Deferred Payments not honor by TMCC Carol Stream Internet
*Consumer Comment: Just the facts
*Author of original report: Insults cannot solve a problem. You are only naive to what you read on the surface!
*Consumer Comment: Vacuous Behavior
*Consumer Comment: D'Oh....
In February 2017, I lost a relative and since they never had life insurance, the was taken on by close relatives. Most of my bills fell behind including my car payment to Toyota Financial Services. On July 5, I received a phone call from TFS which I picked up. After the usual questions, the rep informed me she was calling to collect the outstanding amount due. Then she informed me that she wanted to know if I cared to find out the reason for the payment being late. I told her I was bereaved and explained the financial burden created as a result of our loss. After hearing this, she said that TFS could help me. She had me on hold for few minutes and came back informing me that I should make the past due payment of $337.99 for May 2017 then TFS will defer the next 3 months payment and that I would not make any payments until September 1. Excited with this news, I scheduled payment of $337.99 for July 7. In order to receive the deferred payments benefits, she told me I had to complete a form in accordance with New Jersey Law. She promised to send the form to me by email and regular mail which I agreed to. In few minutes, I received an email with an attachment. In order to open the attachment, the email read, "Please note that the link below will be available for 90 days; after 90 days open the attachment to view the message." Two weeks later I received a phone again from TFS and another rep called to inform that he was calling to collect another payment. I specifically asked him, "Do you have a log of phone conversation in your institution between you and your customers? " He answered yes. I said did you read the last one between the rep and myself? He answered yes. Then I said what did it say? He said she said she would mail the form to you. I said I received the email but instructions say I am not to open it until after 90 days. He said I am mailing another one now. Please complete it as soon as you receive it. I never receive the form even though I kept checking my mail daily. To my surprise and dismay, I received a statement saying I owed $1,231.79 due September 1 and I should pay the amount before September 11 to avoid late charges. I did not know what to do as this was the weekend of Labor Day. Surprisingly, on September 4, the vehicle was repossessed. I sincerely believe that this company is exploiting millions of people and if actions are not taken against it, it might send millions to their early graves. I need your help to know how to fight this case as this is fraud and I am definitely going to win this case.
This report was posted on Ripoff Report on 09/19/2017 01:32 PM and is a permanent record located here: https://www.ripoffreport.com/reports/toyota-financial-services/internet/toyota-financial-services-tmcc-deferred-payments-not-honor-by-tmcc-carol-stream-internet-1401090. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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