tracfone wireless tracfone ripped off my minutes MIAMI, Florida

i was ripped off of almost 2000 minutes by tracfone. i had a tracfone and upgraded it to another tracfone. they transfered my minutes to the new tracfone. after a month or so, i didn't like the newer fone so decided to reactivate the older fone and have my minutes transfered to it.  well, they activated the fone, but there were no minutes on it.

i called the number for technical help. after giving the woman all the information  was put on hold for 2 minutes at a time  for 40 minutes! finally she said it was against their policy to transfer minutes a second time. i asked her if that meant i lose all those minutes?  she said yes.

how can they take those minutes like that? i paid for them. hundreds of dollars! i'm 76 y/o on a fixed income. how can it be legal for them to take those minutes? where are the attorney generals to go after these companies and let them get away with actions like that.