Tracfone Safelink Poor Automation, Nasty Managers Medley Florida

Hey, I just spent over a half hour on your automated process with your manager Jamaica, who was not cooperative or nice to me. Why the f**k did it take me over an hour to use the automated service to transfer my minutes and number. The process never transferred minutes only the number, so you have to enter a series of numbers, then another series of numbers 4 I think to be exact then after that you have to put a series of numbers in the old phone all while talking to an unresponsive manager... I lost 10 minutes talking on there 1 800 number to get this done as well... not only that but why would I have to verify my number with an automated process only to have to provide the number a second later... last time using this service, waste of time, coverage as well as nasty phone support...