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Report: #1400996

Complaint Review: TracFone - Medley Florida

  • Submitted:
  • Updated:
  • Reported By: contessa — Brooklyn New York USA
  • TracFone 9700 NW 112th Ave Medley, Florida USA

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I am or was a Safe Link customer. on September 1st 2017 I called Safe Link to find out why I hadn't received my minutes for 3 months.

What I was told was that I had a second lifeline service. This is incorrect. What happened was several months ago, November 2016, I started having problems with the battery in my Safe Link phone, which I wasn't able to correct.

I told Safe Link this and they sent me a refurbished TracFone phone, not a replacement Safe link phone. I agreed to have them deduct $11.05 from my checking account for the minimum of 30 minutes.

This was a paying phone, no government free minutes. Whatever the problem with the battery in the Safe Link phone was, whatever was causing the peoblem, went away and I had no more problems.

Now I had 2 phones. Because I don't use the phones much I had no need for the TracFone phone, and let the service lapse. This was on August 10th 2017.

When I called TracFone, I was told a completely different story. I was told because I failed to recertify on time that was the reason I lost my Safe Link service.

I was never notified, as is their policy that it was time to recertify. Since the fault was Not Mine, but that of TracFone (Safe Link) they should rectify their mistake.

I was told I will have to wait until May 2nd 2018 before I can reapply. When I asked them why, they wouldn't tell me. I was charged $11.05 from November 2016 up to and including August 10th 2017.

I kept getting promotional offers to buy minutes from TracFone. I would without fail get yearly notification reminders of my upcoming recertification. They would send me notices. Until this year.

The only reason I can come up with for them not doing it this time was that they were deliberately choosing not to, knowing i would fail to recertify, which is what they want. They don't want to give me the free government minutes, when there is money to be made; and to put the blame on me when it was them all along.

They knew I didn't have 2 lifeline services. They deliberately failed to notify me that it was time to recertify. I believe because then I would be forced to continue to use TracFone, and wouldn't have to continue with the government program to which I was entitled. That is unethical.

They put me in this situation because of their greed. I complained to the NYS attorney general, but it was like talking to the wall. The complaint form they promised to send me was never sent.

This report was posted on Ripoff Report on 09/19/2017 08:47 AM and is a permanent record located here: https://www.ripoffreport.com/reports/tracfone/medley-florida-33178/tracfone-safelink-they-caused-me-to-lose-my-phone-service-medley-florida-1400996. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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REBUTTALS & REPLIES:
10Author
1Consumer
0Employee/Owner

#11 Author of original report

My Phone Was Deactivated

AUTHOR: Debby - (United States)

POSTED: Tuesday, November 27, 2018

After everything that's happened TracFone could of course approve my application and reactivate my phone, notify me when it's time to recertify. They could refund me the money spent for the defective phone, because if I send it back I not only lose the money spent, but then they could accuse me of having another lifeline. It's happened before.

How do I know, no matter what they say that this won't keep happening? It just keeps happening.

TracFone you can't have it both ways, either I'm enrolled or I'm not. If I'm not then process my application. Then If I'm approved reactivate my phone, and give me refund for the other phone,

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#10 Author of original report

Phone Deactivated

AUTHOR: Debby - (United States)

POSTED: Tuesday, November 27, 2018

On November 2nd at 11PM while checking the phone which had been waiting for data and minutes I noticed it was off. I couldn't turn it back on. Not knowing  what happened. I raced out early the next morning to find another TracFone brand phone model ZTE Z232TL. Then raced to get to a library to contact TracFone to find out what was going on.

I couldn't call anyone. TracFone doesn't take emails, so I had to use their chat line.what I was told was that the phone had been deactivated. What their reason was I don't know. I was told that I would have to er-enroll.

I tried to recertify but the enrollment number they gave me was invalid. I tried to reapply and was told I was already in the system.

Everytime I would call SafeLink I was told the same thing "you're not enrolled, but we'll enroll you now". This happened at least half a dozen times. This has been going on for 2 1/2 years. In April I was told to recertify by the middle of October.

Well, on October 2nd I called and was told I'd been recertfied since July. They have you coming and going.

Then the phone aI bought to replace the other phone, even after I activated it, having to go back to the library a second time, turned out to be defective, a lemon. I spent $37 and no one can hear me, it doesn't ring. So now I have 2 phones that don't work. And no way to resolve this.

I decides to print out an application form for SafeLink service and send it in. What will probably happen is it will end up in the garbage.

+c

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

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#9 Author of original report

Sneaks

AUTHOR: Kurgle - (United States)

POSTED: Thursday, April 05, 2018

I reported on this problem months ago, since then it's gotten worse.  The smart phone TracFone sent me Doesn't display the minutes the way the old phone did., I have no way to tell if I'm receiving my monthly minutes. At one time the phone provide internet data.

For over a month I haven't been getting the data, so I can only assume I'm not getting the minutes either. I've called at least 5 times, and everytime I'm told I'll be getting the data and minutes, but don't. TracFone is playing games.

What will happen if because the minutes aren't displayed I have no phone service? SafeLink is a government program to provide service in emergencies.

What will happen if I decide to get another internet provider that also provides free internet data, will I lose my SafeLink service? I don't know if I'm even enrolled. They keep telling me that I'm not, and then they supposedly re-enroll me, and the same thing happens.

 Can they get away with what they're doing? They're all too ready to sell you something, or steer you to Wi Fi just to avoid giving you what you're entitled to. What am I supposed to do, go out in a blizzard just to get Wi Fi. and supposed there is no Wi Fi available?

Adding to this, I still can't get internet even where Wi Fi is available. I'm still off line.

One day, and I hope I'm around for it, they're going to go too far and mess with the wrong person, then there will be no more TracFone.

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#8 Author of original report

Minutes Paid For Never received

AUTHOR: Kurgle - (United States)

POSTED: Monday, December 18, 2017

When I had problems with the battery in the phone, and TracFone sent me a replac ement phone, I allowed them to enroll me in an automatic program to take money from my account to pay for minutes.

When I stopped using the phone last July TracFone never bothered to stop taking money from my account, or to tell me they were still deducting money for minutes I was not receiving.

They also never bothered to tell me it was non-refundable.

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#7 Author of original report

Same Old Same Old

AUTHOR: Kurgle - (United States)

POSTED: Friday, December 01, 2017

Someone Named Jonathan Saavedra his title is Social Media Analyst at TracFone. We end up playing email tag. I'm supposed to call him, and when I do the extention to the main number is invalid, just like the battery in my phone was. All TracFone is doing is stonewalling me.

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#6 Author of original report

The Same old Thing

AUTHOR: Kurgle - (United States)

POSTED: Wednesday, November 29, 2017

The phone TracFone sent me is a smart phone, which I was unfamiliar with. At first I had internet service for a day. Then all of a sudden I was off line. No one from TracFone would respond, when I tried to contact Jany Cernadas, and Melissa Rake, Senior Paralegal and Contracts Coordinator, to find out what was going on. Rake never provided a contact number.

I believe they purposely disabled the service, just as they interfered with the battery in the other phone, causing all of this. So now I have no way to know how many minutes I have, since the minutes aren't displayed the way they were with the other phone.

Neither Cernades nor Rake made any effort. Cernades never bothered to tell me what I needed to know, and should have known, had a right to know.

I don't know for the life of me why I'm told to contact Cernades, when she doesn't respond. She doesn't listen. No one does. The only time anyone ever spoke with me is after I'd already complained, and not even then.

I'm being made to look like a fool. I'm a puppet, and they're pulling my strings. As far as I'm concerned, the phone is basically useless.

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#5 Author of original report

No enrollment/verification number

AUTHOR: Kurgle - (United States)

POSTED: Wednesday, November 29, 2017

 I didn't get the enrollment/verification number I need to recertify when the time comes for me to recertify in order to keep my lifeline service.

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#4 Author of original report

Did Not Receive Enrollment/Varification Number

AUTHOR: Kurgle - (United States)

POSTED: Wednesday, November 29, 2017

This is an update to my complaint concerning TracFone Wireless. Supposedly the situation was resolved, only they conveniently neglected to give me an enrollment/varification number. So that without that I can't recertify when the time comes. Which probably what they want. I'll probably be making another report.

They are incorrigible. No matter how many complaints I've made, they just don't get it. The contact person at TracFone Wireless, told me to call them. I did. They told me to email them. I did. Nothing. No response. She doesn't listen. I have to wonder what she uses for brains.

Not even the agency that's supposed to handle these complaints, The Federal Communications Commission does anything.

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#3 Author of original report

Unbelievable

AUTHOR: - ()

POSTED: Friday, October 06, 2017

Tracfone is still at it, they're still playing games. i couldn't believe it when I received a text message enticing me to buy more minutes on the TracFone phone, which I requested be deactivated.

Obviously they ignored this.They are unbelievable, the nerve. After everything that's occurred they just don't stop. What is it going to take?

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#2 Author of original report

Deceitful

AUTHOR: - ()

POSTED: Sunday, October 01, 2017

To update this: Whatever service and minutes I had, Safe Link cut me off without warning, purposely. They are wiseguys. How do I even know that they're on the level about May 2nd 2018, and that they won't pull something else, and find some lame excuse to deny me service? They're vidictive.

As long as I was allowing them to deduct money from my account they were happy, Sure they were having a high old time at my expense.

The only way to counteract them is to make what they do public and accountable, which is something no one is doing.

They are unscrupulous frauds, greedy opportunists. NEVER, NEVER trust them! They were playing games. They tell you to call an 800 number to reactivate the phone, only you end up getting the run around and lose minutes.

You don't play games with someones life just to be funny. They have no conscience, no ethics, no integrity. They don't care what they have to do or how they go about it, or who gets hurt.

TracFone retaliated in the most self-serving way possible, simply because I made a legitimate complaint against them for cheating me.

If this is how they operate, it's no wonder they have a lousy reputation.

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#1 UPDATE Employee

TracFone SafeLink They Caused Me To Lose My Phone Service Medley Florida

AUTHOR: TF01 - (USA)

POSTED: Tuesday, September 19, 2017

Hi contessa,

I am working with SafeLink Wireless. I read your post on this blog. I am really sorry to hear about the trouble you have gone through. Please allow us to further invistegate your enrollment records. For further assistance, do not hesitate to click on this link bit.ly/2gQCmUz?caseId= to chat with a live agent. Thank you.

Edzel

SafeLink Wireless

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