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Report: #1452327

Complaint Review: TRACFONE - MIAMI Fla33178

  • Submitted:
  • Updated:
  • Reported By: TONY — BRIDGEPORT OHIO United States
  • TRACFONE 9700 N.W. 112th Ave. Miami, FL 33178 MIAMI, Fla33178 United States

TRACFONE safe link RIPPED ME OFF MIAMI Florida 33178

*REBUTTAL Owner of company: TRACFONE - MIAMI Fla33178

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Called tracfone corp office in Miami Fla, because those IDIOTS OVER SEAS, told me they couldnt read my info[ food stamp card ] when i had to verify, Made me send copies of that card in 4 /5 times. I asked people before i sent copies in, if they could read my name on the fax hat i sent, EVERYONE said "yes" it was VERY easy to read. but those dip wads in the Philippines said they couldnt read my name. So far im 14 days without a phone until i get re-verified. BUT I STILL HAD 2 MORE months to go before i was suppose to be re=verified..Lady at the office [ ANOTHER LOSER] Said SEND ME A COPY of your food stamp card AGAIN,,Gee, she could have gotten any of the 5 copies i sent earlier.

Short story, took ANOTHER 5 DAYS went by. When those losers over seas finally got the ok to turn my phone back on, they STOLE,, STOLE,,800 MINUTES FROM ME, I had over 1,400 minutes on my phone , they deleted all of them and gave me 550 minutes because they said " minutes dont carry over month to month,which they DONT,, BUT THEY DO if you PAY to have minutes added , which i did by buying the tracfone cards. Sad when people in the so called corp offices are just as STUPID as the csr's overseas.They did this to me MANY TIMES,stealing people minutes that we paid for. They automatically delete all minutes, THAN add the minutes the GOVT gives you, shame you have CROOKS like these people and NOTHING,, NOTHING is done about it,,

This report was posted on Ripoff Report on 07/18/2018 01:41 PM and is a permanent record located here: https://www.ripoffreport.com/reports/tracfone/miami-fla33178-33178/tracfone-safe-link-ripped-me-off-miami-florida-33178-1452327. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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#1 REBUTTAL Owner of company

TRACFONE - MIAMI Fla33178

AUTHOR: Tracfone - (United States)

POSTED: Monday, September 17, 2018

Hi TONY.

I'm Larry from TracFone Wireless. We are sorry to hear that you are displeased with the product and service. Let us help you fix your phone. To better assist you in resolving your issue, Please chat with us using this link http://bit.ly/2qdrKHH. For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST. You may also text the key word HELP to 611611 to view our self-service menu with a list of help key words with valuable information. Thank you.

Larry
TracFone Wireless

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