Complaint Review: TracFone
TracFone Extortion by TracFone to recover their loss Miami Florida
*Author of original report: IC3 Complaint - Yes it is a TracFone fault
*UPDATE Employee: TracFone Extortion by TracFone to recover their loss
*Author of original report: Illiterate consumer?
*Author of original report: At Long Last a Response from the Managers
*Consumer Comment: You seem a bit misguided...
*Author of original report: TracFone responsibility
*Author of original report: Reply
*Consumer Comment: Not a TracFone issue...
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I bought a 1-Year service refill for my tracfone through a seller on eBay offering a discount on the refill.
I paid and the extension of service appeared on my phone airtime minutes and days.
The day after Christmas I tried to use my phone only to be told by a robo that my account was deactivated.
I called customer service and was promised they would get service restored. When they went into the corporate computer system to get details they found that the Stop-Loss Manager (SLM) had placed a block on my account without my knowledge or notifying me of this drastic action, so I only became aware of it when my service stopped.
I told the CS (customer service) that my phone showed over 3000 minutes and 355 days of service remaining. I also stated that I had paid for a refill of 1 year service on October 30 and felt there must be some mistake or misidentification of my account with another.
CS called the SLM who informed me that he had placed the block on my service because I had charged back the cost of the 1-year refill on November 2, and that the only way I could get service restored is to pay $109.68 by certified check or Prepaid refill card from a merchant store such as WalMart or Target.
I replied that I did NOT at any time since paying for the refill charge back the cost. I also stated that I had bought the refill through a third-party seller on eBay, and that if the seller had done the charge-back, then TracFone should go after that criminal for fraud.
It surprises me that TracFone would allow a charge-back in such a short time-frame, especially since the time had been placed on the account. I believe someone at TracFone, perhaps the SLM, had authorized the invalid charge-back and now they are trying to extort their loss from me by holding my phone number hostage.
In the past 3 weeks I have sent proof of the third-party being the buyer who charged-back the payment, even though they did not receive the service.
I have provide the credit card statements showing that no charge-back was done on my MC account Proving that I was not the person performing the invalid charge-back.
I have provided complaint information for eBay and PayPal, the information identifies the party that paid for then charged back the fee.
All three businesses involved on my behalf have reversed the payment to this third party, finding that I was not provided the service for which I had paid.
TracFone, inspite of weeks of emails to firstname.lastname@example.org and email@example.com, the customer service departments of TracFone, have not replied or corrected this error.
I bougth a 60 minute card and applied it to my account in order to have valid airtime and days available to continue use until this issue is resolved. TracFone did not reactivate my number for the service time I paid them, and when I called CS I was told that I had to post a full replacement $109.68 payment to restore my service.
I spent over 100 minutes of airtime on a borrowed phone in try to find someone within TracFone who would listen to me and view my documentation in proof of my position as the victim of a fraud and identity theft.
Each time I was handed off to another CS I had to repeated the backstory because nothing of what I have provided had been entered into the complaint file. Each time I was told "you performed an invalid charge-back" which is why your account is blocked. After hearing this for the fifth time in 90 minutes I asked for the supervisor of CS because I needed to speak with someone who could listen and take action based on the facts and not the suppositions of a simple-minded SLM. The supervisor, after hearing my information, attempted to speak with the SLM, and he hung up on her.
I have filed a complaint with IC3, and await their intervention on my behalf. Maybe that idiot of an SLM will listen to the FEDs?
Meanwhile corporate customer service is impotent and non-responsive to my proofs and supplications.
This report was posted on Ripoff Report on 01/13/2016 09:23 AM and is a permanent record located here: https://www.ripoffreport.com/reports/tracfone/miami-florida/tracfone-extortion-by-tracfone-to-recover-their-loss-miami-florida-1279803. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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