Tracfone Missing minutes Nationwide

Had 865 minutes on phone at 5pm last night (7/15/16). Phone was turned off when we got home. Turned phone on this morning at 9am. Phone showed only 450 minutes, then while we were looking at it, it dropped to 207 minutes. I called Tracfone, and was told they could not see where the minutes went, only the current total. I asked to speak to a Supervisor. I was transferred to someone that told me I would have to wai for 72 hours for the system to update. I turned the phone off at 9:45am. At 1pm I turned the phone on, and it showed "Inactivated". I called Tracfone again, and was told the phone was locked as being repoted stolen. I asked who did that & when was it done. Again I was told I had to wait for 72 hours for their system to update.